Chief, Consumer & Business Affairs RepresentativeEmergency Appointment Homelessness

The Program Chief for the Office of Labor Equity will report directly to the Bureau Deputy Director to ensure quality control in the execution of their respective programs and make recommendations regarding the direction of programs services and policies. They will oversee communication and education of the Office of Labor Equity with external and internal partners including cultivating relationships with unions County agencies workforce development immigration services and agencies with legal and prosecutorial authority to identify solutions for workplace violations and provide comprehensive wrap around services. The key job duties of theProgram Chiefinclude but are not limited to:

Program Development and Management

• Develops and executes a comprehensive suite of programs and advocacy strategies focused on vulnerable workers and addressing business practices that violate worker rights
• Oversees the development implementation and evaluation of strategic solutions to evolving issues surrounding worker protection areas
• Ensures that their respective programs continue to address the unique challenges faced by underserved populations and promotes equitable outcomes

• Provides strong leadership to a team of professionals fostering a culture of excellence collaboration and a deep commitment to serving disadvantaged communities
• Recruits trains and mentors staff promoting their professional growth and development particularly in the areas of cultural competence and understanding of systemic barriers faced by marginalized populations
• Fosters a positive work environment that values diversity inclusivity and equal opportunity.

• Collaborates with community partners to educate and create a culture of compliance in the County surrounding worker protection laws through establishing and expanding partnerships with both internal and external agencies including with the State other local jurisdictions philanthropy groups nonprofits industry representatives and other community members and relevant entities focused on serving disadvantaged communities
• Actively engages and seeks input from community members to ensure that initiatives reflect their voices and address their concerns effectively

• Engages in the Memorandum of Understanding (MOU) and contracts with internal and external agencies to ensure implementation and development of programs that advance worker protections
• Provides expert guidance and recommendations on policy matters that help advance vulnerable workers in close collaboration with the departments executive team
• Develops and executes policies and procedures to govern OLE investigations and conducts research to support the analysis and strategy to resolve complex problems in specific areas of worker protections

SELECTION REQUIREMENTS:

OPTION 1
Three (3) years of experience at the level of an Administrative Services Manager I* or higher in the County of Los Angeles supervising staff engaged in assisting the public in connection with consumer complaints court procedures dispute settlement or mediation issues.

OPTION 2
Two (2) years of experience as a Consumer and Business Affairs Specialist in the County of Los Angeles providing consultative services on consumer protection issues to the management of the Department of Consumer Affairs.

OPTION 3
Five (5) years paid or unpaid experience supervising others in connection with developing and executing comprehensive programs and initiatives. One year of this experience must have been at a level which involved responsibility for the development and implementation of program policy.

YouMUSTmeet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION
Acceptable classes at the level of Administrative Services Manager I are but may not be limited to: Consumer & Business Affairs Supervisor ** or Legislative Analyst*** or Health Program Analyst I****.

*Experience at the level of Los Angeles Countys class ofAdministrative Services Manager I is defined as independently performing a full range of difficult to complex analytical assignments and making recommendations on complex issues which directly impact departmental programs and administrative operations and which may be of a confidential or sensitive nature.

**Experience at the level of Los Angeles Countys class of Consumer & Business Affairs Supervisor is defined as supervising consumer affairs staff engaged in the delivery of department services to the public and providing administrative coordination for specialized consumer protection programs.

***Experience at the level of Los Angeles Countys class ofLegislative Analyst is defined as coordinating and participating in the analysis of State and Federal legislative proposals affecting the delivery of local services by major departments of the County of Los Angeles.

****Experience at the level of Los Angeles Countys class ofHealth Program Analyst Iis defined as participating in planning implementing administering and evaluating mental health and public health programs.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending stooping or squatting. Considerable ambulation may be involved.

Withhold Information
No withholds will be allowed. Required experience must be fully met and clearly indicated on the application on the last day of filling.

Out-of-class will not be accepted for this examination.

EXAM CONTENT

Before the end of your initial assignment the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their applications online using theirownuser ID and password. Using a family members or friends user ID and password may erase a candidates original application record.

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles please visit our interactive Career PathFinder application at .

Veterans Credit:
Pursuant to the County Charter and County policy in all open competitive examinations (i.e. examinations open to everyone) the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran as well as the spouse of a deceased or disabled veteran who served in the Armed Forces of the United States under specific conditions.
For more information on veterans credit please visit: September 2025