MAC Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

職種名MAC Specialist

業務内容

What this job involves:

This position provides outstanding Move Add Change (MAC) services and workplace management support for a leading multinational technology client focused on e-commerce cloud computing and artificial intelligence. You will proactively monitor and manage onsite client account activities including move coordination daily services and CAD operations to update office layouts. This role contributes directly to JLLs business objectives by delivering exceptional facilities management services that exceed client expectations while supporting their commitment to creating inclusive workplaces where everyone can thrive.

このポジションでは大手多国籍ITクライアント向けに優れたMACMove Add Change移転追加変更サービスとワークプレイスマネジメントを提供します

オフィス移転調整日常業務オフィスレイアウト更新のためのCAD操作を含むクライアントアカウントのオンサイト活動を積極的に監視管理していただきます

この役割はクライアントの期待を上回る優れた施設管理サービスを提供することでJLLの事業目標に直接貢献しすべての人が活躍できるインクルーシブな職場づくりへのクライアントの取り組みを支援します

What your day-to-day will look like:

• Manage direct and indirect staff in delivering onsite MAC services according to Service Level Agreements

• Coordinate moves by ensuring space readiness managing vendor relationships and overseeing construction work and quality control
• Operate CAD systems to draw layouts based on client requirements and update office layout maps promptly
• Handle workplace management including headcount validation seat planning and individual move coordination
• Manage daily services requests including furniture repairs movement and ergonomic requests through end-to-end program management
• Provide emergency and non-emergency response support for MAC-related incidents with thorough reporting and resolution
• Collaborate with Space Planning Design & Construction teams and Operations/Strategy teams for seamless coordination
• サービス品質基準に従いオンサイトMACサービス提供における直接間接スタッフを管理する
• スペースの準備確保ベンダー関係の管理建設工事の監督および品質管理を通じて移転を調整する
• CADシステムを操作しクライアント要件に基づいてレイアウトを作成しオフィスレイアウト図を迅速に更新する
• 人数確認座席計画個別の移転調整を含むワークプレイスの管理
• 家具修理移動人間工学的要求を含む日常サービス要求をエンドツーエンドのプログラム管理を通じて管理する
• MAC関連インシデントに対する緊急非緊急対応支援を詳細な報告と解決と共に提供する
• スペースプランニングデザイン建設チームおよびオペレーション戦略チームとシームレスな調整のために協働する

Required Qualifications:

• 3-5 years of experience in facilities management MAC coordination and project management
• CAD operation skills for updating and revising office layouts
• Excellent people skills with ability to interact effectively with diverse client and vendor staff
• Strong communication and presentation skills with confidence in client-facing interactions
• Ability to work across multiple matrix reporting environments and prioritize activities accordingly
• Self-motivated confident and energetic approach to work
• Flexibility to adapt to rapidly changing situations and handle stressful environments
• 施設管理MAC調整プロジェクト管理における35年の経験
• オフィスレイアウトの更新修正のためのCAD操作スキル
• 多様なクライアントおよびベンダースタッフと効果的に交流できる優れた対人スキル
• クライアント対応に自信を持った強力なコミュニケーションおよびプレゼンテーションスキル
• 複数のマトリックス報告環境での業務遂行能力とそれに応じた活動の優先順位付け能力
• 自発的で自信に満ちエネルギッシュな業務への取り組み姿勢
• 急速に変化する状況への適応力とストレスフルな環境への対応力

Preferred Qualifications:

• Experience in continuous improvement initiatives and client reporting
• Knowledge of government and building codes and regulations
• Experience with Service Level Agreement management and compliance
• Background in vendor management and quality control processez
• Familiarity with Facility Management Systems (FMS) and asset management
• Experience in customer survey management and Voice of Customer capture
• 継続的な改善活動およびクライアント報告の経験
• 政府および建築基準法規の知識
• サービス品質基準の管理およびコンプライアンスの経験
• ベンダー管理および品質管理プロセスの経験
• 施設管理システムFMSおよび資産管理の知識 顧客満足度調査管理および顧客の声の収集の経験

雇用形態

正社員期間の定めなし

就業場所

• 所在地 東京都目黒区

• 最寄り駅 目黒駅

• 受動喫煙対策 屋内完全禁煙で敷地内原則禁煙敷地内に喫煙所あり

就業時間休日

• 就業時間 9:0018:00休憩60分

• 休日 週休2日制土日祝日年末年始

給与

想定基本年収

上記はあくまでも目安の金額であり選考を通じてご経験能力及び業務内容を考慮し決定します

残業代 有り固定残業代を基本年収に含む月30時間相当額非管理職の場合

賞与なし

試用期間有

募集人員1名

選考プロセス

1. 書類選考

2. 面接複数回実施予定

3. 最終面接

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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