O2C Collection Specialist

Job Summary

• Manages personnel needs assigns work and meets deadlines.
  Interprets and ensures consistent application of company policies.
  May perform special analyses and reconcile designated accounts etc. within assigned functional areas.
  Plans organizes and directs the work of others in an effective manner.
  Prepares reports on departments service levels.
  Responsible for the day-to-day direction and coordination of the collections group.

Job Description

Responsibilities & Duties

• Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.

• Prepare and present reports on collection activities and progress.

• Perform proactive calls and emails to clients to discuss their outstanding invoices

• Assist the Team Leader to manage the debtor lifecycle and in bringing down the companys days sales outstanding.

• Investigate historical data for debts and bills.

• Process unallocated receipts refunds and adjustments.

• May be involved in selected process transition activities.

• Participate in various stakeholder meetings.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• May support Team Lead in data gathering and report generation.

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

• Perform transition-related activities such as process training & desktop procedures creation.

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  Support selected simple process improvement initiatives to streamline processes.

   

Qualifications & Requirements

Minimum Requirements:

• Bachelors degree in Accounting/Finance or equivalent relevant courses

• 3-4 years of relevant professional experience in Collections

• Advanced proficiency in MS Office tools

• Advanced knowledge and understanding of accounting standards and procedures and internal controls

• Experience working with ERP & CRMs e.g. Oracle SAP Service Now and Salesforce

• Experience in process improvements and other transformation activities is an advantage

• Experience in process migration/transition is a plus

• Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred

   

Attributes

• Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (

  Communication)

• Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (

  Customer Service)

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors discrepancies & issues. (

  Attention to Detail)

• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (

  Problem Solving)

• Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure process and requirements. (Adaptability)

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time