Technical Support Engineer Level 2 Midlands Nass, Kildare, Tullamore, Portarlington, Mullingar

Technical Support Engineer Level 2 -

Midlands near Nass Kildare Newbridge Tullamore Portarlington Mullingar Enfield Edenderry etc

Were working with a well-established Microsoft Partner Managed Service Provider (MSP) who are looking to hire a Senior Technical Support Engineer (Level 2) to join their technical support team.

This role is hands-on and customer-facing supporting a portfolio of SME clients across Microsoft cloud and on-prem environments. Youll deal with escalated issues from Level 1 take ownership of complex tickets and work closely with senior engineers and management on improvements to systems and processes.

This is a true MSP role fast-paced varied and ideal for an engineer who enjoys solving problems across multiple client environments rather than supporting a single internal network.

Key Responsibilities

• Act as a Level 2 escalation point for technical issues across multiple client environments
  

• Troubleshoot and resolve complex issues across Microsoft 365 Azure Active Directory and Windows Server
  

• Administer and support Microsoft 365 tenants (Exchange Online SharePoint OneDrive Teams)
  

• Manage Active Directory Group Policy DNS DHCP and core Windows services
  

• Deploy and manage devices using Intune / Endpoint Manager
  

• Support and troubleshoot Windows 11 desktop and laptop environments
  

• Assist with Azure (Azure AD / Entra ID virtual machines backups basic networking)
  

• Support and troubleshoot firewalls VPNs and network connectivity issues
  

• Work with ticketing systems ensuring accurate documentation and SLA adherence
  

• Identify recurring issues and contribute to process and documentation improvements
  

Requirements

Required Experience & Skills

• Proven experience working in an MSP environment (this is essential)
  

• Strong hands-on experience as a Level 2 Technical Support Engineer
  

• Solid experience with:
  

• Microsoft 365 Administration
  

• Active Directory & Group Policy
  

• Intune / Endpoint Manager
  

• Windows 11
  

• Windows Server
  

• Azure administration
  

• Firewalls VPNs and networking fundamentals
  

• Strong troubleshooting skills and ability to work independently
  

• Comfortable dealing directly with end-users and client stakeholders
  

• Excellent written and verbal communication skills
  

Nice to Have (Not Essential)

• Microsoft certifications (MS-900 MS-102 AZ-900 etc.)
  

• Experience with Microsoft Partner MSP tools (RMM PSA backup platforms)
  

• Exposure to security tools (Defender MFA Conditional Access)
  

• Experience mentoring or supporting junior engineers (Level 1)
  
  

Benefits

Why Apply

• Join a stable reputable IT department
  

• Work in a varied technical environment no two days are the same
  

• Clear progression opportunities into Level 3 / senior engineering
  

• Supportive team culture with real technical depth