Technical Support (Level 3)

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us At Sherweb we simplify the cloud for IT professionals so they can focus on what matters most: their customers. Were a fast-growing values-driven company built on passion teamwork and integrity. Learn more: Role Were looking for a Technical Support Advisor to join our team and deliver exceptional support to our partners. Youll be a go-to expert for Microsoft 365 and Azure helping customers resolve issues and get the most from our services.

What Youll Do

Provide technical support via phone email and chat
Diagnose and resolve issues related to Microsoft 365 and Azure
Guide customers through service configurations
Document issues accurately in our ticketing system
Mentor Level 2 advisors and share knowledge across the team
Contribute to projects and occasional training sessions

What Were Looking For

College diploma (or equivalent) in IT or Computer Science
13 years in technical support and customer service
Strong working knowledge of Microsoft 365
Excellent written and spoken English
IT certifications are a plus
Able to work from the office 3 days per week (Dublin 12)

Whats In It For You

Competitive base salary with annual performance reviews
Flexible benefits plan and savings fund options
Vacation time that reflects your experience plus mobile days and holidays
Real career growth with structured training and clear progression
Close-knit inclusive team with open-door management
State-of-the-art tools and a results-oriented culture that rewards initiative

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About Us At Sherweb we simplify the cloud for IT professionals so they can focus on what matters most: their customers. Were a fast-growing values-driven company built on passion teamwork and integrity. Learn more: Role Were looking for a Technical Support Advisor to join our team and deliver exce...