IT Field Services Technician

At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.

Job Title: IT Field Services Technician

Location: Washington D.C.

Job Type: Full-time

Job Summary:

The IT Field Services Technician will be responsible for delivering white-glove support to employees in their office/region and across the firms 6000 employees nationwide. This role includes providing both in-person and remote support as well as maintaining installing and configuring all IT hardware within their assigned region. Additionally the Technician will ensure that all IT-managed spaces including conference rooms printer stations and IT storage areas are organized secure and well-maintained. As the person responsible for one or more office sites be aware and familiar with other systems and company groups to resolve or escalate office related issues.

This role also requires travel within the assigned region and when necessary to other firm locations to provide on-site support. The Technician will act as smart hands on-site for other IT towers and initiatives assisting with deployments troubleshooting and implementations as needed.

Responsibilities:

• Provide friendly professional on-site support to users in their assigned region(s).
• Create monitor track schedule update and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactive support of IT related projects including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain organize and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT-managed spaces including conference rooms printer stations and IT storage areas.
• Regularly inspect and maintain the physical appearance of IT workspaces to ensure a neat professional and secure environment.
• Implement and enforce best practices for IT equipment storage labeling and organization.
• Ensure IT closets and storage areas are well-kept accessible and securely managed.
• Travel within the assigned region and to other firm locations as needed to provide on-site support.
• Act as smart hands on-site for other IT towers and initiatives assisting with deployments troubleshooting and implementations.

Qualifications:

• 2 years of experience in an IT Service Desk or Field Services role.
• Experience in Office 365 and Active Directory Services.
• Basic understanding of networking and wiring configurations.
• Preferred experience working with Freshservice Salesforce and Microsoft Office 365.
• Ability to assist others with complex issues in a professional manner.
• Strong ability to manage and prioritize incidents requests and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly resourceful well-organized dependable efficient and detail oriented.
• Strong desire to learn and grow both IT and office support skills to deliver high quality results for our clients and partners
• Commitment to maintaining a professional and orderly IT work environment ensuring IT-managed spaces are neat secure and well-maintained.

If you are customer-focused technically adept and thrive in a collaborative environment we encourage you to apply for this exciting opportunity.

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For full-time employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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