Retail Operations Manager Europe

• Applications are considered on a rolling basis
• Paris
• On-site

Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity we set high aspirations and strive for excellence. We value everyones contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported included and trusted it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds each with their unique skills and experiences.

WHAT YOU WILL DO

As Retail Operations Manager Europe your main contribution will be responsible for driving operational excellence consistency and performance across retail stores in the region. This role partners closely with HOR store managers and cross-functional teams to ensure best-in-class customer experience efficient operations and achievement of commercial targets while maintaining brand standards and compliance. This position requires spending a lot of time in the stores.

You will report to Head of Retail Europe. You will play a vital role by:

Regional Retail Leadership & Performance
Act as a regional operations leader supporting store and country teams to deliver commercial targets and operational excellence across the region
Drive consistent execution of retail strategies standards and priorities while allowing for local market needs
Monitor and analyze key performance indicators (sales productivity conversion inventory shrink) and partner with regional and store leadership to identify opportunities and improvement plans
Support the Head of Retail and regional leadership with insights recommendations and performance reviews

Operational Excellence & Commercial Support
Support the implementation and continuous improvement of retail operating frameworks across the region
Partner closely with store managers and country teams to strengthen operational capabilities that enable sales growth efficiency and customer experience
Contribute to regional initiatives aimed at improving productivity cost awareness and operational scalability
Support store network changes (e.g. openings closures refurbishments) from an operational readiness and performance perspective

Compliance Risk & Governance
Ensure a strong culture of compliance and risk awareness across the retail organizations region
Partner with global and regional stakeholders (Legal HR Risk) to support the rollout of clear practical compliance frameworks aligned with local regulations and global standards
Oversee a high-level regional approach to health & safety operational risk and governance ensuring stores are supported and issues are addressed in a timely manner
Support regional compliance reviews audits and incident management processes ensuring appropriate follow-up and continuous improvement

Cross-Functional Collaboration
Act as a key liaison between retail operations and HQ functions including Finance HR IT Merchandising Supply Chain and Training
Support effective collaboration to ensure retail priorities are understood aligned and executed across the region
Contribute to regional and global projects impacting retail operations and ways of working
Continuous Improvement & Reporting
Track and review regional operational and compliance performance at a high level
Identify opportunities to improve processes tools and ways of working while maintaining brand standards and compliance
Provide clear concise reporting and insights to the Head of Retail and Global Operations teams

People Capability & Change
Support store and regional leaders in building strong operational capability and accountability
Promote a culture of continuous improvement collaboration and adaptability across the region
Support change management initiatives by clearly communicating priorities updates and expectations across the region

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation respect and clear communication are important along with your ambition to learn and grow. If these qualities speak to you we would love to have you on our team.

Specific personal qualities for this role:

• Strategic and operational thinking
• Data-driven decision making
• Change leadership
• Cross-cultural collaboration
• Customer-centric mindset
• Attention to detail with a hands-on approach

Specific experience and knowledge for this role:

• Bachelors degree in Business Operations Retail Management or a related field
• 57 years of retail operations experience including multi-country or regional responsibility
• Strong understanding of retail KPIs store operations and operational best practices
• Proven experience managing complexity across multiple markets and cultures
• Excellent analytical organizational and problem-solving skills
• Strong stakeholder management and communication skills
• Willingness to travel frequently within the region
• Fluent in English

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyones individual expression of their own identity.