POSITION SUMMARY
Answer guest questions regarding property services/features and hours of operation. Document all guest requests/complaints and communicate such to appropriate personnel for proper handling. Maintain awareness of undesirable persons on property premises. Ensure adherence to quality expectations and standards; identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and/or cost-savings. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
Assist management in hiring training scheduling evaluating counseling disciplining and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Provide assistance to coworkers ensuring they understand their tasks. Monitor the performance of others to ensure adherence to quality expectations and standards. Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Move lift carry push pull and place objects weighing less than 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more