Recruitment Reporting & Initiatives Lead (IC)

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

About the Role

The Recruitment Reporting & Initiatives Lead (Independent Contributor) is responsible for owning end-to-end recruitment reporting and leading data-driven Talent Acquisition initiatives that improve hiring efficiency candidate attraction and overall TA performance.

This role operates as a hands-on subject matter expert partnering with TA leaders recruiters sourcing and talent marketing to translate insights into actionable initiativeswithout people management responsibility.

What Youll Do
Recruitment Reporting & Analytics (Primary)

• Own the design maintenance and delivery of weekly monthly and quarterly TA reports
• Build and manage dashboards covering time-to-fill time-to-hire funnel conversion source effectiveness and recruiter productivity
• Ensure data accuracy consistency and integrity across ATS and related TA tools
• Analyze hiring trends risks and bottlenecks across roles geographies and programs
• Provide leadership-ready insights and clear recommendations not just raw data
• Support workforce planning capacity forecasting and hiring demand visibility

TA Initiatives & Continuous Improvement (Primary)

• Lead data-backed recruitment initiatives (process improvements campaigns tooling enhancements)
• Partner with Talent Marketing on recruitment branding and attraction initiatives tracking performance and outcomes
• Identify opportunities to improve candidate experience hiring speed and quality
• Drive standardization of TA metrics definitions and reporting frameworks
• Support pilot programs and scaling of successful TA initiatives
• Document processes and insights to enable consistency and scalability

Tools Systems & Governance

• Act as a key partner in ATS and TA tool optimization from a reporting and data perspective
• Support enhancements to source tracking campaign attribution and workflow efficiency
• Ensure reporting frameworks align with TA processes and compliance requirements
• Maintain reporting templates documentation and best practices

Stakeholder Partnership

• Partner closely with TA Managers Global Sourcing Recruiters and Talent Marketing
• Present insights and recommendations to TA leadership and stakeholders
• Support client or internal reporting needs where applicable
• Serve as a trusted advisor on recruitment performance and improvement opportunities

Success Metrics (KPIs)

• Accuracy timeliness and adoption of TA reports
• Reduction in hiring bottlenecks and time-to-fill
• Measurable impact of TA initiatives launched
• Stakeholder satisfaction with insights and recommendations
• Standardization and maturity of TA reporting frameworks

Why This Role Matters

This role ensures Talent Acquisition decisions are data-driven and outcome-focused bridging the gap between reporting and action. By owning both insights and initiatives this role directly contributes to faster better and more scalable hiring outcomes.

What We Expect From You

• 5 years of experience in Recruitment Analytics TA Operations or Talent Intelligence
• Proven experience owning end-to-end TA reporting
• Strong ability to translate data into practical actionable initiatives
• Advanced Excel / Google Sheets skills
• Experience with ATS platforms (e.g. JazzHR Greenhouse Lever Workday)
• Familiarity with recruitment marketing and employer branding metrics
• High attention to detail and strong data governance mindset
• Strong communication and stakeholder management skills

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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