Front Desk Guest Service Agent Full Time
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Job Location:
Bettendorf, IA - USA
Hourly Salary:
USD 15 - 16
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who enjoy customer service and are able to work a variable schedule including weekends.
Who We Are:
Frontier Hospitality Group has been locally owned for 75 years (1950). We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees lifestyles. Whether that means you want to work two days or five weve got you covered.
Benefits to Working Here:
- Health and Dental Insurance 401K and Voluntary Life Insurance (full time)
- Travel Discounts to relax and refresh.
- Growth opportunities to keep you challenged in your career.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions complaints etc.
- Other duties as required with the department.
Qualifications and Requirements:
- High School Diploma or GED (nice to have but not required).
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel Word and Outlook.
- Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran
Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
