Real Time Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Were expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Real-Time Analyst (RTA) team!

Our RTA team plays a critical role in ensuring smooth day-to-day operations across the business. By monitoring real-time performance adjusting staffing in the moment and supporting operational leaders with timely insights we help maintain service levels and ensure our customers receive the high-quality support they deserve.

As the front line of workforce execution our RTAs make sure the right people are available at the right time schedules are optimized and agent preferences are applied whenever possible. We collaborate closely with leaders across functions to anticipate needs mitigate risks and maintain operational stability. If youre passionate about using data to make fast meaningful decisions thrive in dynamic environments and enjoy being at the center of where operations come to life this is the team for you.

Where You Come In:

As a Real-Time Analyst within the Resource Strategy & Optimization (RSO) team you will:

• Monitor live operational performance across multiple lines of business to ensure service levels remain on track.
• Make real-time data-driven decisions that keep staffing aligned with demand.
• Support operational leaders by identifying risks early and recommending timely intraday actions.
• Ensure schedules are optimized agent preferences are considered where possible and business needs are met.
• Act as a front-line partner during escalations outages system issues or any production-impacting situations.
• Play a critical role in maintaining smooth efficient operations that directly impact patient support and experience.

What Makes You Successful:

You will excel in this role if you:

• Bring 1 year of Real-Time Analyst or WFM experience.
• Have strong attention to detail analytical thinking and problem-solving skills.
• Communicate clearly and professionally across written verbal and email channels.
• Stay organized and prioritize effectively in a fast-paced real-time environment.
• Are proactive collaborative and comfortable taking initiative.
• Adapt quickly to change and contribute ideas for continuous improvement.
• Are flexible with shift schedules and hybrid work.
• Are proficient in Microsoft Excel and familiar with Genesys and Salesforce.
• Have experience with reporting automation Tableau or other WFM tools.

Experience and Education Requirements:

• Typically requires a Bachelors degree and0-2 years previous experience.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.