Client Services Manager (Reprographic & Print Office Operations)

Client Services Manager (Reprographics & Print Office Operations)

We are seeking an experienced Client Services Manager to oversee on-site reprographics copy and print operations for multiple key client locations. This role leads daily service delivery manages a team and ensures consistently high-quality experience for both the client and internal stakeholders.
The ideal candidate brings strong operational expertise exceptional customer service and the ability to thrive in a fast-paced production-oriented environment and highly proficient with MS Office particularly with Excel reporting and PowerPoint

About the Role
The Client Services Manager will oversee all on-site print and reprographic workflows ensuring accuracy efficiency and professional service. This role serves as the primary point of contact for daily client communication manages staff scheduling and performance and drives continuous improvement throughout the operation.

Benefits
We offer a comprehensive benefits package including paid time off paid holidays health and wellness programs insurance offerings commuter benefits referral bonuses and a 401(k) with company match.

Key Responsibilities
Lead on-site reprographics copy and print operations to ensure timely accurate and high-quality output (Print machines like DocuSign and Canon)
Manage and mentor a team of service professionals including training scheduling and performance oversight.
Build and maintain strong working relationships with client stakeholders through proactive solution-focused communication.
Develop and maintain operational reports production logs and performance summaries.
Standardize processes uphold service standards and ensure compliance with company policies.
Identify and implement improvements that enhance efficiency quality and client satisfaction.
Oversee resource management including equipment supplies and workflow coordination.
Troubleshoot operational issues and handle escalations to ensure seamless service.
Support special projects and new initiatives as assigned.
Responsible for P&L KPI Excel reporting and PowerPoint presentation for multiple locations.

Qualifications
Bachelor or equivalent highly preferred additional education a plus.
5 years of experience in client services operations or print/reprographic environments.
Proven leadership experience managing teams of 10-20 employees.
Must have 3 years of reprographics/print center leadership experience along with experience managing general office services teams.
Strong understanding of copy/print production workflows and related equipment.
Proficiency with Excel PowerPoint and operational reporting.
Highly proficient with MS Office particularly with Excel reporting and PowerPoint.
Excellent problem-solving communication and client relationship skills.
Ability to thrive in a fast-paced environment with shifting priorities.
Professional demeanor strong work ethic and commitment to service excellence.
Local travel may be required (up to 20%).

This is a job posting not designed to cover all parameters of this position.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.