Incident Specialist Graduate
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About our client:
Our client a listed global leader that provides innovative solutions is committed to helping some of the worlds most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success this company has become known for its reliable and impactful solutions. As a member of this dynamic team the successful candidate will have the option to work in a hybrid capacity or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion connectedness and an environment surrounded by opportunity.
About the role:
Reporting directly to the Service Desk Lead this role offers an opportunity to be part of our clients 12-month Graduate Programme. This is a hybrid role allowing for 3 days in either the Centurion or Cape Town office with various shift patterns including occasional weekend holiday or extra shifts.
What you will be doing:
- Play a key role in Major Incident Management helping to quickly assess the situation bring the right teams together manage communication and support resolution efforts during critical incidents.
- Be the central coordinator connecting teams and facilitating action for system-generated events across all systems and environments within your domain.
What our client is looking for:
- A relevant tertiary qualification such as a BCom or BA in fields like Linguistics/Communication Business Systems or IT.
- While not essential some experience in a call center environment would be a great advantage.
- Strong verbal and written communication skills.
- Proficient in English enabling effective communication in a professional business setting.
Job ID:
- J107090
For a more comprehensive list of opportunities that we have on offer do visit our website - Specialist Graduate Incident Management Hybrid Role (Centurion/Cape Town) 12-month Graduate Programme Service Desk
Required Skills:
Incident Specialist Graduate Incident Management Hybrid Role (Centurion/Cape Town) 12-month Graduate Programme Service Desk
Company Industry
IT Services and IT Consulting
Key Skills
- Campaigns
- Animal Care
- Anti Money Laundering
- Endpoint Security
- ABAP
- KG Teaching
