IT Field Service Technician
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly motivated customer-centric IT Field Service Technician to join our prestigious this role you will be the face of IT providing high-quality technical support maintaining critical infrastructure and ensuring a seamless technology experience for our workforce.
Key Responsibilities
Deployment & Support: Install upgrade and troubleshoot Windows and macOS environments alongside authorized enterprise software and mobile applications.
Hardware Management: Provide comprehensive support for desktops laptops printers mobile devices and AV/Conferencing equipment (Zoom/Teams/Webex).
Infrastructure "Hands & Eyes": Act as the onsite technical lead for remote Network and Compute SMEs to assist with the installation and maintenance of server and networking gear.
Incident Resolution: Take full ownership of IT incidents performing root-cause analysis to implement permanent fixes and restore service levels swiftly.
Preventative Maintenance: Proactively perform routine hardware and software health checks to minimize downtime.
Documentation & Training: Create and maintain user-facing "self-help" guides and internal technical documentation to improve team efficiency.
Service Excellence: Deliver "first-class" customer service translating complex technical issues into clear updates for non-technical stakeholders.
Qualifications & Skills
Technical Versatility: Proven experience supporting diverse hardware/software ecosystems (Windows Mac iOS Android).
Agility: Ability to manage changing priorities in a fast-paced environment while maintaining high attention to detail.
Communication: Exceptional verbal and written communication skills across all organizational levels.
Ticketing Proficiency: Experience accurately documenting workflows within ITIL-based Service Desk tools (e.g. ServiceNow Jira or Zendesk).
Growth Mindset: A commitment to continuous learning and staying current with evolving enterprise technologies.
Required Skills:
customer-centric technical support maintenance of critical infrastructure deployment troubleshooting hardware management incident resolution preventative maintenance documentation training service excellence technical versatility agility communication ticketing proficiency growth mindset
Company Industry
IT Services and IT Consulting
Key Skills
- Athletics
- English
- Fund Management
- ABAP
- Banking & Finance
- Actuary
