Product Support Specialist

Raymarine a global leader in marine electronics is looking for a Product Support Specialist to join our UK-based team. This roleisntjust about offeringexceptional support-itsaboutbuilding relationshipssolvingcomplexchallenges and ensuring customers worldwide can rely on our innovative technology.A background or strong interest in sailing or boating is highly desirable enabling you to better understand our customers and theenvironmentsin which our products are used.

As a Product Support Specialistyoullbe based in our UKoffice but travel will be a necessary part of therole. Whether visiting customers attending industry events or collaborating with teams across regionsyoullneed both a valid passport and driving license to fulfill the demands of this exciting role.

This is not an opportunity for just anyone-it requires technicalexpertisestrongproblem-solvingskills and agenuine commitmentto customer satisfaction.Youllplay a key role inbridging the gap between our groundbreaking products and the people whodependon themon the water.

Youllworkclosely with engineering development and sales teamstoensureclearcommunication andeffectivesupport. Yourcontributionwill directlysupportRaymarinesmission to empower mariners worldwide andupholdour reputation for excellence.

Join Raymarine and be part of a team that navigatesinnovation andchallengeswith skilland passion.

Your job in plain text

• Handle telephone enquiries and provide support for Raymarine/Thermal Maritimeproducts.

• Manage CustomerRecordManagement (CRM)and email queriessupportteam colleagues andassistwithreturnsand re-pairsprocesseswhen applicable.

• Conduct in-field service visits performfulltechnicaltriage and escalate issues to theappropriate teams;attend Boat Showsand industry eventswhere.

• Support engineering teams andcontribute toproduct improvement through technicalexpertiseand customer feedback.

• Act as a technical subject matter expertprovidingmentoringto team membersand delivering technical trainingfor customers.

• Undertake other dutiesasassigned.

To be ready to take on this role we would love if you have

• StronglyPreferred:Practical sailingor boatingexperienceideally supported by hands-on marine vessel or shipyard work and experience delivering or supporting technical training.

• Essential:GoodPC literacyandtelephony skillsincludingMicrosoft 365 remote customer supporttools(e.g.AnyDesk) andclear verbaland writtencommunicationinEnglish.

• TechnicalSkills:Logical fault-findingability electrical/electronic repairexperience and a sound understandingof DC power systems and Ethernet networking.

• Personal attributes:Self-motivated team playeradaptable andwellorganized.

• Additionalrequirements:International travel readiness (Global) manual dexterity and ability to adapt to changing priorities.Applicants must hold avalidpassport anda fulldrivinglicense.

WhatRaymarineoffers you

• Hands-On Technical Experience: Work closely withcutting-edgeRaymarine products enhancing your technicalexpertise.

• Customer-Focused Role: Make a real difference by directly supporting customers and ensuring their satisfaction.

• Dynamic Work Environment: Be part of a fast-paced team with opportunities to solve challenging and varied problems.

• Travel Opportunities: Support customers on-site and attend global events broadening your professional experience.

• Collaboration with Experts: Work alongside experienced engineers developers and industry professionals.

• Skill Development: Access training and workshops to continuously improve your technical and support skills.

• Comprehensive Benefits: Enjoy a strong benefits package including healthcare pension schemes and more.

Interested

If you liked what you justread andbelieve you are the person that will make us better do not hesitate to apply.

The selection process is ongoing sodontwait.

When applying make it easy for yourself. Add a resume and fill out the requiredfieldsno need to add anything else at this point.

This position requires access to export-controlled information or items (i.e.regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain theappropriate exportcontrol license from the U.S. Departments of State or Commerce.