Associate Ops Support

Position Description:

Associate Consultant for ELEXON BPO 2nd Line Support

Your future duties and responsibilities:

- ServiceNow queries for BPO 2ndline Group management
- Application Monitoring Checks
- Daily Weekly Month End Quarter End and Year End Reporting
- Perform CVA Qualification/ Participation Testing
- Perform Withdrawal Checks
- Process Communication Line Testing Request
- Process Xsec / TIBCO License and EWS (ECVAA Web Service) request
- ELEXON Portal Account Management and News Item Posting
- Respond to file resent request
- Release MDD (Market Domain Data) to Suppliers Supplier Agents and Licensed Distribution System Operators (LDSOs)
- Process Updates to MDD Distribution Matrix
- Perform Salesforce Seasonal Load
- Perform Credit Assessment Price (CAP) Change activities
- Loading reference data to different systems (DCP/BMRS/SVAA)
- FOF/OAT testing as needed
- Annual onshore KPMG Audit document preparations

Required qualifications to be successful in this role:

- Education: Bachelors degree in Computer Science Information Technology or a related field.
- Programming languages such as SQL Oracle and OCI is an advantage
- Must have at least a background in Technical Support
- Must have at least intermediate knowledge in MS Excel
- Understanding of UK energy trading and settlement principles is an advantage
- Problem-solving and critical thinking skills
- Excellent communication skills in oral and written English and have experience facilitating client calls and meetings
- Demonstrates strong organizational and analytical skills and attention to detail
- Action-oriented and has the ability to assume ownership of requests/issues/escalations and deliver effective resolutions to customers
- Customer-oriented (know your customers well; add value with a level of urgency)
- Team player resourceful flexible and can work well under pressure
- Fast-learner and has excellent multi-tasking skills
- Must have proven record of making process improvements
- Can manage shared mailbox effectively
- Proficiency to follow and write process documentation
- Willingness to work mid-shift
- At least an Associate Consultant in CGI for 6 months with minimum 1-2 years of work experience
- Willingness to work mid-shift (4:00pm - 1:00am)

Skills:

• English
• ServiceNow
• SQLite
• Technical Analysis

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.