Guest Service Agent (Front Desk) Candlewood Suites – Hattiesburg, MS
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Job Location:
Hattiesburg, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Guest Service Agent (Front Desk)
Location: Candlewood Suites Hattiesburg MS
Department: Front Office
Reports To: General Manager / Front Office Manager
Status: Full-Time / Part-Time
Shift: Day Evening Overnight (as scheduled)
Job Summary
The Guest Service Agent (GSA) is responsible for delivering exceptional guest service throughout the guest experiencefrom arrival to departure. This role serves as the first point of contact for guests and plays a key role in creating a welcoming efficient and professional environment consistent with Candlewood Suites brand standards.
Essential Job Functions
Greet guests warmly and professionally upon arrival
Perform guest check-in and check-out procedures accurately
Process reservations cancellations and room changes
Handle guest inquiries requests and complaints in a timely and courteous manner
Operate the property management system (PMS) and maintain accurate guest records
Process payments post charges and balance cash and credit card transactions
Answer and direct phone calls using proper telephone etiquette
Communicate effectively with housekeeping and maintenance regarding room status and guest needs
Maintain a clean organized and professional front desk area
Follow all hotel policies procedures and safety standards
Adhere to brand standards and service expectations at all times
Assist with overnight audit duties if scheduled (overnight shift)
Guest Experience Responsibilities
Anticipate guest needs and proactively offer assistance
Resolve guest concerns with professionalism and empathy
Promote hotel amenities local attractions and services
Ensure guest satisfaction and encourage repeat business
Qualifications & Requirements
High school diploma or equivalent required
Previous hotel front desk or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask and remain calm in a fast-paced environment
Basic computer skills; experience with hotel PMS systems preferred
Ability to work flexible schedules including weekends and holidays
Reliable attendance and punctuality required
Physical Requirements
Ability to stand for extended periods
Ability to lift up to 25 lbs occasionally
Ability to move throughout the property as needed
Core Competencies
Customer-focused mindset
Professional appearance and demeanor
Attention to detail and accuracy
Teamwork and collaboration
Problem-solving skills
Equal Opportunity Employer Statement
Candlewood Suites Hattiesburg MS is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
