Senior Service Designer

Position Description:

If youre a Service Designer who shapes how services work end-to-end and applies user-centred practices to influence decisions and outcomes we want to hear from you. Youll join a growing team of specialists working closely with UK government clients. As a Senior Service Designer you will help teams define the right problems to solve and creating services that meet real needs while working within policy operational and technical constraints. This work supports public services with clear purpose and real world impact.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. You must be based in the UK with the ability to travel to client site as needed.

Your future duties and responsibilities:

As a Service Designer at CGI youll lead service design activity across government programmes and services. Youll use design to frame problems shape service direction and support teams to make informed decisions based on evidence.

Key duties include:

Leading end-to-end service design across digital and non-digital service steps
Working closely with user researchers content designers interaction designers product managers policy teams and delivery colleagues
Using research and evidence to understand user needs identify service problems and challenge assumptions
Designing future state services that consider people process policy technology and delivery constraints
Mapping and designing complex service ecosystems across channels touchpoints and actors
Creating service blueprints journey maps and other service models to support decision making
Using prototypes storyboards and walkthroughs to explore test and iterate service ideas
Working to the service manual service standards and agile delivery phases
Ensuring services meet accessibility standards including WCAG 2.2 AA
Facilitating co-creation with team members stakeholders and service users
Communicating service concepts clearly through visualisation and storytelling
Presenting design work to stakeholders and explaining how it meets user needs policy intent and regulatory requirements
Influencing teams and stakeholders to adopt a user-centred approach to service design
Supporting continuous improvement by using data feedback and insight to refine services over time

Required qualifications to be successful in this role:

You should have experience working as a Service Designer within complex environments with the ability to balance user needs organisational goals and technical constraints. Youll be confident delivering discovery work and producing service design artefacts that inform strategic decisions.

Experience designing end-to-end services in complex environments
Knowledge of the design system service manual service standards and accessibility standards
Experience developing service visions service models or future state designs
Ability to use research and evidence to inform design decisions
Strong communication skills and the ability to explain design thinking clearly
Confidence working independently and as part of multidisciplinary teams
Ability to influence stakeholders and advocate for user needs
Experience working with constraints and challenging them where appropriate
Comfort working in the open and responding to critique
Experience using data and feedback to support continuous improvement
Strong collaboration skills and experience co-creating solutions across teams

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Skills:

• Service Design

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.