Senior Learning & Facilitation Specialist

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
Fiserv is a global leader in payments and financial services technology delivering solutions that enable clients to transform how they serve customers. As part of the Enterprise Talent & development Team the Senior Learning and Facilitation Specialist will design and deliver sales training and enablement programs that drive revenue lift quota attainment and increase client value. This role can be based in Berkeley Heights or Alpharetta and focuses on linking seller capability to measurable business outcomes.

What youll do:

• Design develop and deliver instructor-led and virtual sales training focused on sales methodology opportunity qualification value-based selling negotiation and closing techniques to drive quota attainment and revenue growth.
• Implement and scale sales methodology adoption across enterprise sales teams through train-the-trainer programs field enablement and reinforcement plans.
• Partner with sales leadership operations product and marketing to align curriculum to business priorities quota attainment metrics and go-to-market initiatives.
• Create assessments competency models and measurement frameworks to evaluate learning impact on win rates deal size and quota performance; iterate content based on analytics.
• Maintain version control and ensure learners have timely access to enablement resources.
• Lead facilitation for executive-facing sessions and onboarding tracks for new sellers; provide coaching aids and playbooks for field application.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 10 years of experience in sales training and sales methodology implementation (e.g. Challenger MEDDIC SPIN).
• 10 years of experience with sales enablement and CRM platforms (Salesforce Sales Cloud Highspot Showpad) for content delivery and adoption tracking.
• 8 years of experience in instructional design for adult learners using models such as ADDIE and in developing blended learning and microlearning curricula.
• 6 years of experience delivering virtual instructor-led training and using webinar/virtual classroom technologies (Zoom Webex Microsoft Teams).
• 6 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Experience with content authoring and multimedia production tools (Articulate Storyline Adobe Captivate Camtasia).
• Experience aligning learning programs to quota attainment revenue operations and sales performance metrics.
• Experience working with enterprise sales leaders and delivering executive-level enablement and stakeholder management.
• Background in payments fintech or financial services product enablement preferred.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires flexibility to work non-standard business hours including weekends and holidays.

Travel:

• Approximately 50% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.