Intake Coordinator

Bowling Green Brandywine:

Bowling Green Brandywine is a leading Drug & Alcohol Addiction Treatment center and is located in the scenic and historic countryside of Pennsylvanias Brandywine River Valley. It has been a premier provider of effective chemical dependency treatment for more than 30 years. Throughout these years Bowling Green Brandywine has been committed to provide life-changing treatment for men and women who are struggling with addiction. Today we are proud to offer a full spectrum of residential addiction treatment services including a special program focused entirely on the problem of prescription drug abuse and opiate addiction.

This role follows a full-time position with rotating twoâweek schedule with one weekday off each week and alternating weekends.

ESSENTIAL FUNCTIONS:

Greet and search new patients and those transporting patients upon arrival.

Review in conjunction with Admission Counselor prospective admissions against approved admission criteria policies and procedures.

Schedule assessments of voluntary patients.

Respond promptly to inquiry calls.

Responsible for clerical duties such as managing paperwork handling data entry and answering phones.

Initiate contact when applicable to gather required clinical and demographic data from patient and other sources.

Assist prospective patients and significant others in seeking treatment.

Assist Admission Counselor in registration of patient to the assigned program.

Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.

Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.

Ensure all required patient information is received processed and necessary appointments are made with the proper behavioral or medical health personnel.

Coordinate with referral sources.

Coordinate transportation arrangements for patients.

Demonstrate a positive empathetic and professional attitude towards customers always. When patient needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Search and Log patient belongings accurately and timely during intake process adhering to policies surrounding patient belongings.

OTHER FUNCTIONS:

Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma required.

Bachelors/ Associates degree preferred.

One or more years experience in healthcare admissions required. Preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

LPN Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

First aid may be required based on state or facility.

EOE Drug-Free Workplace

Required Experience:

IC