Senior Customer Service Representative
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Job Location:
Baton Rouge, LA - USA
Hourly Salary:
USD 18 - 20
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
The Customer Service department at our Baton Rouge office is looking internally for a Sr. Customer Service Representative to provide escalated and lead support to customer inquiries and team member order to be successful youll need to have customer service experience sound knowledge of Window World processes and procedures advanced computer skills and abilities and excellent communication and well provide the tools you need to succeed.
Responsibilities
- Serve as a resource or Subject Matter Expert (SME) for other Customer Service team members and/or internal customers
- Handle escalated calls resolving more complex customer issues in a one and done manner
- Answer incoming phone calls email correspondence and Hatch correspondence from customers and identify the type of assistance the customer needs (i.e. production service sales auditing collections and/or other departments)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Intervene with other department members on behalf of the customer to assist with resolving scheduling installation completion service and other customer related issues
- Assist customers in understanding Window World policies and procedures such as warranty transfer fee labor warranty service fee and other applicable terms and conditions
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the customer
- Research complex issues across multiple documents and work with other departments to resolve customer issues and/or partner with others to resolve escalated issues
- Provide education and status on customer service related issues
- Assist with training related needs including new hire training and any other continuing education training
- Meet the performance goals established for the position in the areas of: efficiency call quality provider satisfaction first call resolution and attendance
- Assist with any department related needs as requested by management
Qualifications
Required:
- High school diploma / GED (or higher)
- 2 years of proven success dealing with customer complaints in a customer service or similar role
- 1 years working in a call center setting
- 1 years of Window World Customer Service Specialist experience
- Soft Skills: Organized detail oriented creative proactive personable reliable professional and results driven
- Basic computer knowledge skills and abilities: Familiarity with computer and Windows PC applications Microsoft Office Suite applications (Word Excel PowerPoint Access)
- Familiarity with other WW department workflows processes and contacts
- Ability to work in-person during office hours: Monday - Friday 8:00am - 5:00pm; 8405 Airline Hwy Baton Rouge LA 70815
- Currently employed by Window World
Preferred:
- 4 years of customer service experience
- 2 years of call center experience
- 2 years of Window World Customer Service Representative (CSR) experience
Benefits
- Salary Increase
- Job enrichment
- Gain leadership experience
Dont Miss your WINDOW to Apply!
Apply for our Sr. Customer Service Representative position before the application window closes. Have questions For more information speak with Alex Trejos Customer Service Manager at
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Window World Baton Rouge is Louisiana's leader in energy-efficient replacement windows, doors & siding. Made in the USA & backed by a lifetime warranty!
