Software Engineer II DevOps & Production Support

Youre ready to gain the skills and experience needed to grow within your role and advance your career and we have the perfect software engineering opportunity for you.

As a Software Engineer II at JPMorgan Chase within the Asset & Wealth Management you are part of an agile team that works to enhance design and deliver the software components of the firms state-of-the-art technology products in a secure stable and scalable way. As an emerging member of a software engineering team you execute software solutions through the design development and technical troubleshooting of multiple components within a technical product application or system while gaining the skills and experience needed to grow within your role.

Job responsibilities

• Monitors support and maintain production applications and batch processes to ensure high availability and reliability.
• Collaborates closely with internal users in Operations Client Service and Front Office to promptly address queries and resolve issues.
• Performs detailed analysis of business functionality troubleshoot application logic and provide effective solutions to user requests.
• Automates manual processes and workflows within production support and DevOps areas to drive operational efficiency.
• Adheres to firm-wide architecture standards risk management and security policies in all support and automation activities.
• Takes ownership of incident management root cause analysis and resolution of production issues.
• Participates in broader Line of Business (LOB) and firm-wide initiatives contributing to process improvements and technology upgrades.
• Utilizes SRE tools and practices for observability monitoring and proactive issue detection.
• Communicates effectively and document processes building strong relationships with developers stakeholders and users to ensure successful support and delivery.

Required qualifications capabilities and skills

• Formal training or certification onsoftware engineeringconcepts and 3 years applied experience
• Experience in DevOps production support and related roles within technology teams.
• Strong expertise in SQL and relational databases with the ability to write optimize and troubleshoot complex queries. Hands-on experience monitoring application batches and ensuring smooth batch operations.
• Solid understanding of Site Reliability Engineering (SRE) tools and practices particularly those related to observability and monitoring (e.g. Grafana Prometheus Splunk).
• Strong ownership mindset with a track record of automating manual processes and driving efficiency within production support and DevOps areas.
• Proficiency in at least one programming language (such as Java Spring Boot) enabling effective analysis of existing codebases and application logic.
• Ability to manage multiple assignments prioritize tasks and work under tight deadlines.
• Experience collaborating with globally distributed teams.

Preferred qualifications capabilities and skills

• Exposure to cloud platforms (AWS Azure GCP) and cloud-native DevOps practices.
• Familiarity with modern CI/CD tools and pipelines (e.g. Jenkins Maven Git).
• Experience with incident management root cause analysis and post-mortem processes.
• Knowledge of scripting languages (e.g. Python Shell) for automation and operational tasks.