Senior Software Engineer Salesforce
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Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications including the Roku Support help center advisor-facing tools for call centers third-party partner integrations internal web portals and a robust suite of web services. From customer account management to big data pipelines automated deployments and build tools our work touches nearly every aspect of the Roku mission To empower Roku customers and support teams with seamless automation intuitive self-service tools and powerful troubleshooting capabilities. Were passionate about crafting secure high-performance applications that not only solve problems but also deliver a delightful branded user experience. If youre excited about building scalable impactful solutions that make a real difference this is the team for you.
About the Role
We are looking for a Senior Salesforce Engineer who can own complex customer support and service workflows end-to-end. This is not a config-only role and not a team-lead-by-title position. This role is for a strong individual contributor who can design build integrate and stabilize enterprise-grade Service Cloud solutions with minimal direction.
What youll be doing
- Own Salesforce Service Cloud development for customer support platforms including case management workflows automations and service analytics.
- Design and implement scalable production-grade Salesforce solutions using Apex LWC triggers async processing and APIs.
- Translate ambiguous business problems into clear technical designs and durable implementations without supervision.
- Build and manage complex data models data migrations and large-scale data operations with accuracy and performance in mind.
- Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP event-based batch or middleware-driven).
- Drive system behavior around SLAs entitlements routing escalation automation and service intelligence.
- Identify platform limitations early and engineer around them instead of escalating excuses.
- Debug and resolve high-impact production issues across data integrations automation and security models.
- Contribute to platform governance performance optimization and long-term maintainability.
- Collaborate with Product Support Ops and Engineering peers
Were excited if you have
- 7 years of hands-on Salesforce development experience in enterprise environments operating as a strong autonomous individual contributor.
- Deep expertise in Salesforce engineering including Apex Lightning Web Components (LWC) Service Cloud Salesforce APIs SOQL/SOSL governor limits and performance optimization.
- Strong experience with data-heavy systems including data modeling large-volume data loads complex migrations reconciliation and ETL-style transformations.
- Solid understanding of Salesforce security sharing models and permission architecture.
- Hands-on experience with Git-based version control CI/CD pipelines and disciplined release practices.
- Proven ability to work effectively in Agile environments without micromanagement.
- Exposure to intelligent automation for customer support (case summarization routing recommendations) - Preferred
- Experience with integration and data platforms such as MuleSoft Boomi or custom middleware - Preferred
- Experience supporting high-volume customer support operations - Preferred
- Salesforce certifications (Platform Developer I/II Service Cloud Consultant) are a plus - Preferred
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process please direct your inquiries to .
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe at any time by emailing .
Required Experience:
Senior IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
