Midnight Service Coordinator
Share
Job Location:
Sydney Olympic Park - Australia
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Play a pivotal part in supporting our Contact Centre after hours and gain true variety in your role.
You will be required to work a rotation roster between the hours of 10pm-6am including weekends and public holidays. With great salary incentives (penalty rates and eligibility to bonuses after probation) and a true work from home role (with the occasional attendance to Sydney Olympic Park when required) this is a great role for someone working for work life balance during the day.
What Youll Do
- Provide exceptional service to members and customers by identifying their needs and offering appropriate solutions ensuring a high-quality service aligned with NRMA Motoring and Service strategic outcomes.
- Set up new memberships subscriptions and additional services including processing payments.
- Take inbound calls for roadside assistance across Business Motoring NAPS Electric Vehicle members and member services handling all call types in line with NRMA policies procedures and compliance requirements.
- Monitor and action requests through multiple channels and NRMA systems such as inboxes queues and apps.
- Case manage member and commercial business needs and establish action plans including arranging car hire vehicle transport accommodation and passenger transport.
- Follow Disaster Recovery processes during system outages.
- Real-time monitoring and coordination of manual/auto-dispatch including support for Service Providers and stakeholders.
- Liaise with tow truck and country service providers for efficient service outsource and reallocate jobs as required.
- Support and maintain safety standards including incident safety reporting and notification.
What Youll Bring
- Experience in a Customer Contact Centre or similar service environment. Experience working late/graveyard shifts will be highly regarded.
- High level of interpersonal and problem-solving skills especially via telephone and messaging.
- Effective communication skills across multiple channels with stakeholders team members and internal staff.
- Positive attitude towards feedback and learning with the ability to remain resilient and calm under pressure.
- Resourceful and strong multi-tasking abilities mindful of set timeframes and results.
- Proficiency in using computer-based systems and the ability to interpret and prompt basic system technology.
- Ability to work both autonomously and collaboratively as part of a team.
- Capable of owning your learning and development with support.
- Professional attitude behaviour and appearance in line with NRMA standards.
As part of our recruitment process successful applicants will be required to complete pre-employment checks.
Whats in it for you
At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility and well-being benefits to balance all of lifes priorities.
- Complimentary myNRMA membership including discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more.
- Employee referral program with eligibility for a referral bonus of up to $2000.
- Potential to grow progress or relocate your career and move around the NRMA Group or different locations with us.
Know You Belong
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.
Join the NRMA and grow your career with us. Apply now we cannot wait to hear from you or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
