Analyst, People Services Generalist (Shift 12PM-9PM CST)

The Analyst - People Services Generalist role supports the broader services team with associates located in Bentonville AR and Bengaluru India. The team supports Managers HR Business Partners and associates with operational and transactional HR actions requiring a heightened level of customer experience via direct customer outreach sense of urgency critical thinking quality research and investigation and root cause analysis.

About the Team: People Tech and Services
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Techs Enterprise Business Services which is invested in building a compact robust organization that includes service operations and technology solutions for Finance People and the Associate Digital Experience.

Location: This position will be fully onsite in Bentonville AR
Schedule: 12pm - 9pm

What youll do:

• Assist in problem-solving efforts: Identify necessary resources build trusting relationships within tech support teams and quickly implement changes to resolve issues.

• Track and report team metrics: Monitor productivity and quality standards and effectively communicate the story of our work.

• Resolve complex problems: Identify and develop solutions for complex issues related to associate services including access and pay to ensure optimal service delivery.

What youll bring:

• Hands-on experience with Workday and/or other HR information systems and/or case management systems.

• Strong understanding of HR practices and ability to drive consistent execution.

• Excellent communication and leadership skills.

• Ability to build effective relationships with senior leaders and their direct reports to evolve the business.

• Strong analytical and troubleshooting skills with experience in strategy analytics applying sound judgment root cause analysis techniques research and resolution.

Qualifications :

Bachelors degree in business human resources information technology or related area OR 1 years experience in business human resources information technology or related area OR Associates degree in business human resources information technology or related area and 1 years experience in business human resources information technology or related area.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time