System Administrator I Global IT Service Delivery

We are on the lookout for a System Administrator I to join the Global IT Service Delivery team on our journey to always deliver amazing experiences. 

The Global IT Service Desk team provides 24/7 support to Delivery Heros internal and external employees. Our goal is to provide employees with prompt and efficient support.  The culture is based on teamwork collaboration and a commitment to excellence.  

The long-term goals for the team are to improve employee satisfaction improve the efficiency of the service desk and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Heros operations by reducing the number of incidents and problems.

In this team you will:  

• Provide an amazing customer support experience.

• Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation application use etc).

• Handle customer requests with Jira Slack and Mail

• Receive and respond to incoming IT support requests via email and slack.

• Interface and coordinate with other departments and take part in cross-functional projects.

• Document and maintain system administration procedures and policies.

Qualifications :

What you need to be successful 

• High ability to work independently and as part of a team.

• Analytical detail-oriented and creative problem-solving skills.

• Proactive mindset and drive to find and address the root causes.

• High service orientation and ability to see the customers perspective.

• Good English knowledge

• Completed degree in Computer Science vocational training in Computer sciences or equivalent.

• Minimum 1 to 3 years of experience in System Administration and IT Tech Support.

• Active Directory AzureAD Google Suite and Slack user management knowledge.

Nice to have: 

• Experience working in an International Agile Environment

• Excellent problem-solving and troubleshooting skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• ITIL v4 foundation certification

Additional Information :

Whats in it for you

• Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time