Operations Collection Executive

Job description

Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
Ensure accurate and timely upload of new cases assigned by clients into Collection system
Work independently to monitor auto-buy/ integration programs perform exception handling which may include manual buys & data updates system re-initialization/verifications liaison with external vendor and internal technical team to fix integration problems
Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service) and external vendors to drive system enhancements where necessary
Provide support in system related enhancements to improve process/speed or quality of delivery User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
Handle back-up operational activities/duties of other operation functions where necessary
Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
Prepare and distribute daily/weekly/monthly reports
Assume any report or task assigned that are relevant to operations

Qualifications :

What youll need to bring to the team:

Minimum 2 years of administration experience

Fresh graduate with positive attitude may be considered

Proficient in Microsoft Word and Excel Meticulous with an eye for detail

Ability to think analytically operate efficiently and communicate effectively

Strong initiative and the ability to perform both independently and as part of a team

Diploma/Degree in business or relevant studies Familiarity with Singapore business landscap

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time