Customer Service Representative

Jackson, MO - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary:

The Customer Service Representative will assist in selling and promoting GFLs environmental waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional courteous manner. Assist dispatch and drivers with work orders.

At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

3 weeks PTO annually
4 medical plan options including an HSA with employer contribution program dental and vision coverage.
401(k) with an employer match
Paid holidays
Employee Assistance Program with free counseling services.

Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person telephone email or via the web.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve within established guidelines customer questions and concerns.
Maintain new account files.
Generate work orders for drivers.
Download distribute and answer all customer inquiries received via email.
Process customer payments.

Data entry for accounting.

Assist with some accounts payable and receivables.
Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation employee partnership and positive telephone and email manners.
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Conform in all respects with applicable federal state/provincial and local laws regulations ordinances and other orders and to all company policies procedures and directives from supervisors.
Perform other duties and responsibilities as required or requested by management.

Requirements:
Minimum of Two (2) years customer service/administrative experience.
Proficient computer skills.

Strong communication skills and the ability to interact effectively with all customers and employees verbally and in writing.
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Good problem-solving ability.
#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience:

Unclear Seniority