Child Support Officer

SUMMARY: The position performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity enforcing court orders of child support preparing case documentation and monitoring cases. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

This is a TEMPORARY position to start ASAP. Employees will be employed and paid by Heart of Texas Goodwill Ind. Inc. This position is not hired directly by the states office but through Goodwill. This temporary position is through a State Set-Aside Contract aimed at helping people with disabilities find employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conducts investigations to locate or trace absent parents.
• Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions.
• Monitors child support payments and refers delinquent cases for appropriate enforcement action.
• Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support.
• Responds to inquiries concerning case status.
• Documents actions taken relating to cases.
• Explains program policies procedures and regulations to parents through individual interviews or seminars.
• Attends court with legal staff to update legal documents and assist in negotiations.
• May specialize in one or more child support functions such as location establishment or enforcement.
• May assist in negotiating agreed orders or other voluntary settlements.
• Perform other duties as assigned.

Leadership Competencies:

Qualification Requirements:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. A criminal background check is required. The State Set-Asides Contract requires Goodwill to carry a ratio of 75%-25%. Meaning 75% of all our Temporary employees must have either a medical disability or a barrier to employment.

Minimum Skills:

• Proficient with Microsoft Office Suite G-Suite or related software.
• Knowledge of child support laws policies principles and practices; and of investigative practices and techniques.
• Skill in interviewing and in conducting investigations in basic mathematics and in the operation of computers and applicable computer software.
• Ability to analyze interpret and evaluate information; and to communicate effectively.
• Knowledge of legal principles practices and proceedings; of state and federal laws rules and regulations; and of agency administrative rules and regulations.

Education and/or Experience Technical Skills:

A minimum of a high school diploma or general education degree (GED). Experience and education may be substituted for one another. Experience in interviewing and collections related to child support.

Certificates Licenses Registrations:

N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is

• Occasionally exposed to noise levels that vary from quiet to loud.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to communicate.
• The job requires using a computer.

Job Description Review:

I understand this job description and its requirements; and that I am expected to complete all duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position I will inform the supervisor or a representative from the Human Resource Department of my accommodation needs.

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race color religion sex (including sexual harassment) national origin disability age (40 years old or more) military status or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws rules regulations and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location:1700 S New Road Waco TX 76711

Phone Number: ext. 450

Email Address: