Senior Instructional Designer
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Job Location:
Palo Alto, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
As a Senior Instructional Designer you will own the creation of highly engaging technically accurate learning experiences that help customers partners and internal teams deepen their mastery of Workatos Orchestrate and Agentic capabilities. You will leverage advanced instructional design skills and product domain knowledge to translate complex technical concepts into accessible and actionable learning content supporting the adoption and effective use of Workato.
In this role you will also be responsible to:
Curriculum Design: Develop and maintain learning paths courses and microlearning modules focused on Workato products (e.g. Agent Studio Enterprise MCP API Platform).
Content Development: Create high-quality instructional materials (videos e-learning documentation job aids) that explain Workato product concepts features and best practices through strong storytelling learning flow and user engagement.
Product Enablement: Collaborate with Product Engineering and Customer Success to ensure training aligns with customer lifecycle GTM strategies product capabilities and roadmap.
Scenario-Based Learning: Design practical labs and real-world scenarios (e.g. building and managing Genies configuring skills building data orchestration workflows) to drive practical understanding.
Assessment & Certification: Develop robust assessments knowledge checks and performance-based evaluation materials that measure learner proficiency.
Cross-Functional Collaboration: Work with Product Engineering Customer Success and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs
Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content as well as contribute to standards best practices and process improvements within the team.
Agentic Thought Leadership: Stay current with AI automation and agentic trends to ensure Workatos training is innovative and Genie - Design time
Requirements
Qualifications / Experience / Technical Skills
Instructional Design Expertise: Proven experience designing technical learning content for SaaS automation or AI products.
Technical Acumen: Ability to quickly learn and design learning content around complex technical concepts (AI agents knowledge bases APIs data orchestration).
Content Creation: Skilled in authoring tools (Articulate Captivate Camtasia Adobe CC etc.) and multimedia production.
Collaboration: Experience working cross-functionally with Product Engineering and Customer Success teams.
Analytical Mindset: Design evaluation mechanisms to capature data and feedback to drive continuous improvement.
Communication: Excellent written and verbal communication skills.
Soft Skills / Personal Characteristics
At least 6 years of instructional design experience including curriculum development e-learning and multimedia content creation.
Experience with low-code/no-code platforms automation or AI-driven products.
Familiarity with Workato or similar integration/automation tools.
Knowledge of adult learning theory and instructional best practices.
Experience creating digital media (e.g. simulations animated video graphics etc.)
Experience developing training for multiple modalities (virtual hands-on/experiential instructor led synchronous/asynchronous) for a variety of audiences
Required Experience:
Senior IC
Key Skills
- Business Consulting
- Quality Assurance
- System Design
- Learning Technology
- Instructional Design
- Adult Education
- SCORM
- LMS
- Training & Development
- Adobe Captivate
- Curriculum Development
- Mentoring
About Company
A single platform to orchestrate data integration, app connectivity, and process automation across your organization.
