Technology Experience Officer 12-Month Max-Term
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Job Location:
Parramatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Ready to make a splash in your careerWaterNSW is seeking an experienced Technology Experience Officer(FULL-TIME 12-Month Max-Term contract) to join our team.
This is an opportunity to work with an essentialorganisation creating a more sustainable future for the state.
This role offers the flexibility to work around life your contribution will be valued and youll be supported to build a rewarding career.
Our perks and Benefits:
AtWaterNSW we believe that our employees should be as well taken care of as our rivers dams and pipelines thats why we offer a load of benefits.
Flexible working
Work a 9-day fortnight at Full pay on the Enterprise Agreement
Up to 16 weeks paid parental leave
Fertility leave
Professional development and educational assistance
- Access to remote area benefit packaging based on work location
AttractiveSalary Range $88366 Super
And so much more!
Whatyoull do:
- Deliver high-quality first-level and selected second-level technology support services across WaterNSW enabling the timely restoration of normal operations with minimal business disruption.
- Provide effective support for end-user technologies including laptops mobile devices peripherals and printers ensuring a positive and reliable technology experience.
- Assist in the collection and analysis of operational metrics to measure team performance identify trends and support continuous service improvement.
- Maintain accurate timely and detailed records for all assigned incidents enquiries and service requests ensuring correct classification clear documentation of actions taken and proactive communication with customers regarding progress and resolution.
- Assist in the identification investigation and resolution of recurring issues and underlying problems contributing to improved system stability and user experience.
What we are looking for:
- Relevant qualifications in Information Technology or a related discipline or equivalent practical experience and capability.
- Demonstrated experience in a Service Desk or Help Desk environment with a strong customer service focus and the ability to perform effectively in a fast-paced high-volume environment.
- Proven ability to manage competing priorities meet service deadlines and remain calm and solutions-focused under pressure.
- Strong stakeholder engagement skills including the ability to interact effectively with staff at all levels and translate technical concepts into plain language for non-technical users.
- Hands-on experience using Service Desk management systems preferably ServiceNow.
- Experience supporting and contributing to technology initiatives such as hardware rollouts new site commissioning software refreshes and other workplace technology enhancements.
How we will support you:
At WaterNSW we balance flexibility and the way we work with the needs of the business our teams and us as individuals.
When it comes to working in an office we work in a hybrid way. If youre required to be in the field or on site the benefits of flexibility can be achieved in other ways such as through a condensed work week.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.
More about our team / culture:
No matter how or where you work safety is the number one priority. This means the physical and mental safety of you your colleagues and the public.
WaterNSW operates the states dams capturing and storing water and then supplying it ready for distribution for the environment agriculture industry and the community. With 41 major dams and hundreds of waterways across the state we play a vital role at the source of the states water delivering two thirds of all water used in NSW.
Were the people taking care of the states water at the source capturing storing delivering. Find out more at .
For more information please reach out to: Nathan Hollis -
Please note applications for this position will close on 27th January 2026 at 5:00pm
Click for Position Description - Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.
Privacy and collection of your personal information
Required Experience:
Unclear Seniority
Key Skills
- Active Directory
- Customer Service
- Information Technology
- Database
- Information Security
- Infrastructure
- Project Management
- Sharepoint
- Troubleshoot
- Desktop
- Computer System
- Ensure Compliance
- Procedures
- hardware
- Technical Support
