Contact Centre Officer

Hey is this you

• Exceptional customer service skills
• Potential to thrive in a high-volume call centre
• Positive attitude and friendly nature
• Willingness to learn in a fast-paced environment
• Savvy administration skills

We get it you may not have worked in a call centre before and you might not know what to expect. Thats okay! Well support you every step of the way. As the first point of contact for The WorkPac Group youll play a key role in delivering quality solutions and a great customer experience. This 12-month maternity leave contract is also a fantastic opportunity to gain valuable experience and exposure in a fast-paced call centre environment.

What will your day look like

• Handling high volume inbound calls
• Strong focus on investigating and resolving queries
• Directing incoming requests to the relevant teams
• High-volume admin duties (database management & payroll enquiries)

In simple terms as a Contact Centre Officer no two days will be the same! Yes its a fast-paced environment but guess what We really like to have fun and celebrate success. This comes in many shapes and forms including birthday and anniversary celebrations giving back to our communities gala events and work socials.

Whats in this for you

We value our people as our greatest asset and make it a priority to recognise and celebrate both individual and team achievements. This approach fosters a strong sense of belonging and purpose across our teams. Employees have access to a comprehensive range of benefits designed to support health well-being and career development including:

• Flare Benefits - retail discounts novated leasing and more
• Professional development and training including AIM courses
• Birthday leave
• Recharge leave
• Reward for Service leave
• Salary sacrificing
• Discounted Bupa private health insurance
• Employee Assistance Program

Your WorkPac

WorkPac is one of the largest workforce solutions businesses in Australia backed by over 25 years of proven success. We offer tailored endtoend solutions in recruitment skills and career development across diverse sectors including Mining Construction Industrial Engineering Healthcare Social Care and more. Choosing WorkPac is always a Good Move. At WorkPac we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer we welcome applicants from all backgrounds and embrace diversity in race gender age religion culture and ability.

We want you!

Believe we are the company culture and team that fits you Then an excellent opportunity for a career is just a few clicks away! Click APPLY now or give Kirsty a call today on (07).