PEGA Software Engineer
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Position: Software Engineer Production Support
Category: Application Support / BPM
Position ID: J0126-0974
Experience: 2 7 Years
Employment Type: Full Time
Shift: Rotational shifts (including weekends)
Work Model: Hybrid
Main Location: Hyderabad / Bangalore / Chennai
Notice Period: Less than 30 days
Position Description
Works independently under limited supervision to manage and support Pega Platform applications in a production environment. The role involves handling application incidents monitoring system performance ensuring platform stability and supporting deployments and releases. This is a second-level support role with direct impact on application availability reliability and business continuity.
Your future duties and responsibilities:
Provide L2/L3 production support for Pega Platform applications in a live production environment.
Monitor application logs alerts and system health to ensure platform stability and optimal performance.
Handle incident management including issue analysis resolution root cause analysis (RCA) and implementation of preventive measures.
Support deployments upgrades patches and hotfixes ensuring smooth release coordination.
Work closely with development QA and infrastructure teams during releases and production issues.
Perform performance monitoring and troubleshooting to minimize downtime and improve system efficiency.
Maintain operational documentation and follow ITIL-based support processes.
Willingness to work in rotational shifts including weekends as part of production support coverage.
Required qualifications to be successful in this role:
2 years of experience in Pega Production Support (L2/L3).
Strong hands-on experience with Pega Platform applications in production environments.
Database exposure to Oracle / PostgreSQL / SQL Server.
Experience in incident management RCA and preventive action planning.
Knowledge of monitoring tools log analysis and alert management.
Understanding of deployment and release management processes.
Skills:
- English
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
