Client Care Supervisor

Yonkers, NY - USA

Monthly Salary: $ 26 - 31

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Client Care Supervisor Veterinary Hospital

We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations supports client communication and ensures an exceptional experience for both clients and patients. If you thrive in a fastpaced veterinary environment and enjoy mentoring a team wed love to hear from you!

Schedule:

Five 8-hour shifts or four 10-hour shifts

Compensation:

$26-$30 Depending on Experience

Responsibilities:

Supervise the Client Care team including hiring training coaching and performance management
Communicate confidently using practical veterinary knowledge to support scheduling triage and client instructions
Maintain department workflows and quality standards
Create and manage schedules to ensure full coverage at all times
Facilitate communication between Client Care and all hospital departments
Audit patient checkin records for accuracy and quality control
Resolve highlevel client or doctor concerns after initial team attempts
Lead team meetings and follow up on action items
Motivate and support staff to deliver excellent service
Participate as part of the hospital leadership team and contribute to process improvements
Manage the departments approved budget

Requirements

High school diploma or equivalent (Associates in business vet tech or related field preferred)
2 years of supervisory experience
3 years in a general practice veterinary setting or 1 year in specialty/referral/emergency
Strong customer service communication and leadership skills
Comfortable with technology phone systems and software (EzyVet experience is a plus)
Detailoriented organized and able to multitask
Working knowledge of veterinary terminology

Physical Requirements

Reliable attendance
Ability to lift up to 40 lbs
Ability to stand walk bend and reach during an 8 hour shift
Ability to work nights weekends and holidays as needed
Flexibility with schedule to support front desk coverage
Visual/auditory ability to communicate effectively
Ability to maintain a clean hospital environment including occasional waste cleanup

Benefits

3 weeks paid time off
Paid sick leave (NY State compliant)
Medical dental and vision insurance
Short & longterm disability
Life insurance
401(k) with employer match
Annual uniform allowance
75% employee pet discount
Holiday double pay

If youre ready to lead a compassionate clientfocused team in a dynamic veterinary environment we encourage you to apply!

Required Experience:

Manager

Client Care Supervisor Veterinary HospitalWe are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations supports client communication and ensures an exceptional experience for both clients and patients. If you thrive ...