NOC Analyst-Hybrid
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Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About GuideIT
GuideIT is a US-based technology services company focused on delivering value to customers through technology alignment and optimization. We are currently seeking a NOC Analyst to join our team locally in the DFW area.About the Role
This position is responsible for Level 1 systems monitoring scheduled patching activities and overnight operational support for infrastructure systems across multiple environments. The role supports a 24x7x365 operations model and functions as a nightshift floating position providing coverage for team members during PTO holidays and other absences.
The NOC Associate monitors infrastructure events performs initial troubleshooting executes approved patching schedules and triages unresolved incidents to Level 2 or Level 3 infrastructure engineers. This role requires strong attention to detail the ability to work independently during overnight hours and a strong sense of ownership when handling critical incidents.Primary Duties
Bachelors degree or equivalent combination of education and relevant experience preferred.Position Location
Dallas/Fort Worth area-Hybrid More About GuideIT
Headquartered in Plano Texas GuideIT delivers services and solutions designed to align technology with business outcomes maximize value through cost management and enable rapid proactive responses to change. We value integrity collaboration adaptability and results-oriented thinking.
GuideIT offers competitive pay performance-based bonuses 401(k) health dental and vision insurance paid holidays and paid time off.
GuideIT is committed to Equal Employment Opportunity and does not discriminate based on legally protected characteristics.
GuideIT is a US-based technology services company focused on delivering value to customers through technology alignment and optimization. We are currently seeking a NOC Analyst to join our team locally in the DFW area.About the Role
This position is responsible for Level 1 systems monitoring scheduled patching activities and overnight operational support for infrastructure systems across multiple environments. The role supports a 24x7x365 operations model and functions as a nightshift floating position providing coverage for team members during PTO holidays and other absences.
The NOC Associate monitors infrastructure events performs initial troubleshooting executes approved patching schedules and triages unresolved incidents to Level 2 or Level 3 infrastructure engineers. This role requires strong attention to detail the ability to work independently during overnight hours and a strong sense of ownership when handling critical incidents.Primary Duties
- Monitor infrastructure systems and execute approved patching activities for servers WAPs switches and firewalls
- Follow defined patching schedules and maintenance windows including validation and documentation of patch completion
- Provide overnight monitoring and operational coverage in a 24x7x365 environment
- Serve as a floating resource filling in for team members during PTO holidays and schedule gaps
- Engage with Infrastructure teams for downed devices patch-related issues and high-priority incidents
- Perform initial troubleshooting and escalate unresolved incidents appropriately
- Ensure accurate and complete documentation for all tickets handled
- Investigate infrastructure and data anomalies to help determine possible root causes
- Maintain working knowledge of supported systems and associated documentation
- Perform Level 1 infrastructure activities (incidents and service requests) using established repeatable procedures
- Ensure clear handoffs between shifts through detailed ticket notes and communication
- Strong adherence to ITIL standards and maintaining PCI compliance
- Experience supporting or executing patching activities and adhering to patching schedules
- Experience with Windows Serverand 2019
- Basic understanding of networking concepts (TCP/IP VLANs DNS)
- Familiarity with virtualization technologies such as VMware or Hyper-V
- Experience working within ticketing systems and meeting strict SLA timeframes
- Experience with Active Directory MFA and related identity technologies
- Ability to work overnight shifts on a consistent basis
- Willingness to operate as a floating team member with schedule flexibility as needed
- Strong communication documentation and interpersonal skills
- Strong analytical and problem-solving skills
- ITIL training or certification
- Experience using infrastructure monitoring tools
- Hands-on patch management experience
- Experience with workload schedulers (IBM Tivoli or similar)
- Linux experience
- Overnight night-shift position
- Schedule may vary to provide coverage for team members during PTO holidays or other absences
- Weekend and holiday work may be required
Bachelors degree or equivalent combination of education and relevant experience preferred.Position Location
Dallas/Fort Worth area-Hybrid More About GuideIT
Headquartered in Plano Texas GuideIT delivers services and solutions designed to align technology with business outcomes maximize value through cost management and enable rapid proactive responses to change. We value integrity collaboration adaptability and results-oriented thinking.
GuideIT offers competitive pay performance-based bonuses 401(k) health dental and vision insurance paid holidays and paid time off.
GuideIT is committed to Equal Employment Opportunity and does not discriminate based on legally protected characteristics.
Required Experience:
Senior IC
Key Skills
- Feed
- Customer Service
- Apache Tomcat
- ABAP
- Application Development
- Front Office
About Company
GuideIT provides IT services that make technology contribute to business success. Our services include Consulting, Managed IT, Digital Business, and more.
