Senior Customer Service Representative

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Top Talent Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Senior Customer Service Representative for their office in Porto.

Position: Senior Customer Service Representative (German)

Location: Porto Portugal

Employment type: Full-time (Permanent)

Remuneration: Base salary

About the role.
The Senior Customer Service Representative will manage and oversee the full order-to-cash cycle ensuring efficient processes strong controls and timely collections. This role plays a key part in mentoring junior team members resolving complex disputes and driving continuous improvements to support business growth and working capital optimization.

DUTIES AND RESPONSIBILITIES:

Lead and perform end-to-end O2C operations including order management billing collections cash application and dispute resolution.
Prepare and review AR aging reports drive effective collection strategies and actively reduce DSO.
Manage customer and internal stakeholder relationships resolve escalated disputes and negotiate payment terms.
Ensure compliance with audit SOX internal controls accounting standards IFRS and tax requirements.
Drive process automation standardization and efficiency initiatives across O2C activities.
Support month-end and quarter-end closing reconciliations and reporting to senior management.
Train coach and mentor junior O2C specialists to build a high-performing team.
Collaborate closely with cross-functional teams including Sales Logistics Treasury and Tax.

REQUIREMENTS:

Native/fluent in German both verbal and written (C2 level). Fluent in English (C1 level)
Bachelors or Masters degree in Accounting Finance or Business Administration.
57 years of experience in O2C Accounts Receivable or finance operations including at least 2 years in a supervisory or lead role.
Strong expertise in O2C processes financial controls and compliance frameworks.
Excellent analytical problem-solving and decision-making skills.
Proven stakeholder management and negotiation capabilities.
Hands-on experience with ERP systems such as SAP Oracle NetSuite or Workday.
Experience working in global environments with multi-currency transactions.
Strong leadership and mentoring skills.
Advanced Excel and reporting skills.

BENEFITS:

Modern office in a city center with open spaces easy to access with public transportation
Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more.

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: base 7.63/ day meals (14 months salary)

up to 300 performance bonus paid in 12 months. Welcome bonus 3000

12/03/2026 - Flexible start date

Relocation coming from abroad: room in shared apartment for max 12 months - rent of 280 utitlies and bills included. discounted directly from payslip. IMPORTANT: the accommodation cost (280) - This information may be communicated orally but must not appear in any written format.
Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.

Check the files hyperlinked to the job title. Select the specific office location!

Workplace: Porto Office Park. Monday to Friday - 09:00 to 18:00 Days Off - Saturday and Sunday. Ensure candidate meets mandatory requirements; education degree (minimum 12th grade); clean Criminal Record; a valid work permit residence card or authorization to work in Portugal; and the language level. Health Insurance: For all new hires starting from 10/02/2026 health insurance for Porto will be free only after the initial 6 months However they may opt to have health insurance from day one upon monthly payment deducted from their salaries.

Top Talent Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Senior Customer Service Representative for their office in Porto. Position: Senior Customer Service Representative (German) Location: Porto Portugal Employment type: Full-time (Pe...