Bilingual Renewal Advisor

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

The Work

The Bilingual Renewals Advisor (English and French) is responsible for establishing and maintaining a professional relationship with customers and/or brokers for residential mortgages approaching maturity and/or presenting mid-term retention opportunities. The Advisor must complete a complete review of each mortgage assess customers needs provide necessary information and negotiate renewals with the ultimate goal of retention while delivering best-in-class customer service and adhering to the Banks set policies and procedures.

The Core Responsibilities!

Proactively establish and maintain contact with customers for the assigned portfolio of mortgages positively representing the Bank through the renewal process with a strong emphasis on superior customer service ultimately with the goal of retaining them as Equitable Bank customers. This includes the ability to work professionally with authorized mortgage brokers.
Negotiate all types of renewals as assigned (early term conversions extensions) within a predetermined pricing range attempting to offer the customer the best product while maximizing the Banks profit while adhering to the underwriting criteria timelines and other policies and procedures.
Assess customers on an individual basis making knowledgeable recommendations that are best suited to address their needs whilst maintaining and upholding the Banks interest. This includes monitoring mortgages that no longer meet Equitable Banks risk assessment standards working with these customers and/or third parties (brokers/lawyers) to ensure that they can transition in an efficient and timely manner.
Be self-directed and organized able to balance and upkeep the day-to-day maintenance of the assigned portfolio. This includes adhering to contact and processing timeline expectations.
Prepare loan renewal documents for customers processing said documents once signed and returned.
Ensure all procedural and compliance requirements are met to minimize the Banks exposure to risk and that all documents meet legal requirements and are electronically stored correctly for future reference.
Ensure all actions to the account are accurately and consistently documented.
Ensure the account has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the Banks exposure to risk.

Lets Talk About You!

Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field.
Bilingual (English and French).
Superior interpersonal and communication skills both written and verbal.
Strong decision making and problem-solving abilities.
Ability to perform under pressure; self-motivated to meet tight deadlines.
Basic mathematical skills.
Exemplary analytical abilities.
Strong customer service and negotiation skills.
Computer literate (MS Outlook MS Word MS Excel).
Results/goal achievement oriented.
Ability to seamlessly balance multiple priorities simultaneously; organized multitasking.
Agility; being able to adapt to fluctuating portfolio volumes and retention strategies.
Working knowledge of residential mortgages and processes and thorough understanding of products offered by Equitable.
A general understanding of current mortgage market trends.
Team oriented showing a willingness and ability to harmoniously work alongside other Equitable Bank employees to better serve customers.

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Annual professional development allowance and a comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Unclear Seniority

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...