Account Director Mohawk MedBuy

Position Summary

Please apply for this role - through the Mohawk Medbuy site:

We are currently recruiting for a full-time Account Director to support our Account Management team. This position is a hybrid position working Monday to Friday 8:30am - 4:30pm in Kingston Ontario.

Reporting to the Vice President Account Management & Integrations the Account Director (AD) is accountable for developing and maintaining customer satisfaction at their assigned hospital(s). This individual represents the comprehensive MMC service offering and collaborates with MMC service leaders ensuring performance expectations are met.

Required

Post secondary degree in a related discipline
6 - 8 years of account management or customer relationship management experience
Knowledge of Procurement strategies and BPSPD
Strong interpersonal skills required to build and maintain collaborative relationships with the with all levels of management customers peers suppliers and staff
Analytical skills with ability to analyze data sets using various systems to identify trends and make recommendations
Demonstrated ability to successfully balance the needs of the customer while working within the constraints of the business
Strong organizational skills and a demonstrated ability to manage multiple projects
Ability to make independent decisions and initiate action
Demonstrated skills in planning negotiation evaluation and implementation processes
Strong business acumen and leadership skills
Presentation and communication skills
Responsive solutions-oriented resourceful
Demonstrated knowledge of the healthcare system as well as medical products/services an asset
Public sector procurement experience and broad supply chain experience an asset
Experience working in a matrixed organization a shared service or outsourcer an asset

APPLY TO THIS JOB HERE:
Develop and manage the business relationship between MMC and the hospital(s):
* Conversant in all MMC services and performance expectations as well as in hospital operations and priorities.
* Serve as the critical point of contact with the Hospital for all MMC for hospital-specific priorities opportunities challenges and escalations.
* Build and maintain productive relationships with Hospital customers internal MMC partners and other stakeholders. Managing the key communications to ensure a consistent approach as the liaison between Hospital stakeholders and MMC service leaders.
* Identify and assess opportunities for new and/or expanded delivery of MMC services.
* Meet with Hospital Senior Leadership on a regular basis to provide key business/service updates and ensuring MMC alignment to their business priorities.
* Meet with MMC services leaders providing updates as required.
* Develop effective and efficient processes to identify escalate and manage issues through to resolution.
* Participate in Member committee meetings (e.g. PESC Leadership Forms) on a regular basis and/or as required.
* Work effectively with MMC service leaders to align on priorities and execution ensure services are effectively delivered issues and opportunities addressed.
* Manage Member-specific sourcing plans with oversight on overdue initiatives and challenges at a member and program level. Follow up and manage expectations.
* Obtain annual procurement plan approvals and liaising between Members and MMC on progress.
* Be the subject matter expert on hospitals signing authority policy and key contacts.
* Key point person for hospital capital plans and initiative intake.
* Responsible for change management and subsequent communication between MMC and hospitals.
* Internal liaison at MMC for any cross-functional priorities at assigned hospitals.
* Facilitate QBRs with cross-functional updates and topics.
* Oversight of Members Board schedule and internal liaison for initiatives resulting in contracts that require Board approval.

APPLY TO THIS JOB HERE: Medbuy Corporation (MMC) is a national not-for-profit shared services organization that supports hundreds of health care providers across Canada as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies pharmaceutical products local sourcing capital (equipment FF&E and redevelopment) and nutrition solutions. Other services include data analytics in-hospital support warehousing/logistics technology procure-to-pay and accounts payable.

MMC is actively supporting the creation of a resilient value chain that incorporates environmental social and economic wellbeing and fosters the participation of Indigenous businesses. Based in Burlington ON MMC operates regional hubs in Toronto Thunder Bay Kingston Brantford and London as well as a hub and distribution centre in Oakville.

Equal Opportunity

We thank all interested candidates for their response however only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.