Our Goal:

To be the dominant digital-first wealth and asset management partner for the underserved African middle class and fast-growing African businesses.

We empower over 2 million customers to build a savings and investment culture across different asset classes. Our customer base continues to expand and we are committed to ensuring that every interaction with our platform provides the best experience possible.

Job Summary

Our Customer Experience Specialists are committed to understanding the products engaging and connecting with our customers and ensuring our customers are satisfied every time. We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Primary Responsibilities

• Own customer interactions across channels ensuring issues are resolved clearly accurately and with empathy.
• Explain savings and investment concepts in simple practical terms that customers can easily understand and act on.
• Use day-to-day customer conversations to spot recurring issues and share clear practical recommendations that improve products and internal processes.
• Help deliver a customer experience that keeps customers engaged and willing to recommend Cowrywise.

Location

Lagos (hybrid)

An Ideal Candidate Will Bring:

• 1-2 years relevant experience.
• Keen interest in fintech and wealth management.
• Passion for customer service.
• Excellent communication skills.
• Resilience to manage push-backs.
• Excellent collaboration skills.
• Strong analytical skills.
• Patience to listen and empathy to connect with customers needs.

It would be an added advantage if you:

• Are passionate about people data and products
• Enjoy working in a fast-paced and challenging environment
• Have experience working in a client-facing role

Reporting Line

The job holder will report to the Head Customer Experience

Compensation

The starting compensation for this role is between NGN500000 - NGN650000 monthly (net).

Other Benefits

Heres a sneak peek at some (not all) of the benefits we offer for this role:

• 13th month salary Leave allowance:
• Employee assistance program: Our EAP provides confidential support for life work and everything in between.
• Work anniversary allowance: We reward and celebrate loyalty as you grow with us.
• Learning and development support: From courses to certifications well support you as you sharpen your expertise.
• Housing support: Well support you if you ever need to move to do great work.
• Data/Airtime allowance: So you can stay connected without worrying about the bills.
• Breakfast and lunch (on us): We believe good food is required to do great work so we provide daily meals at no cost to you.

What to Expect in Our Hiring Process

We aim to keep our hiring process transparent respectful of your time and completed within 2 - 4 weeks from first contact.

• Step 1: Application Review - We review applications on a rolling basis. You will get an update on the status of your application within 3 - 7 business days of submitting your application.
• Step 2: Initial Virtual Chat (30 minutes): If your application strongly aligns with our needs we will invite you to a brief virtual conversation to get to know you understand your experience and align on expectations.
• Step 3: On-site Interview & Technical Assessment: An in-person interview where youll meet the team and complete a practical assessment related to the role.
  
• Step 4: Final Decision: After the physical interview our team will debrief and get back to you with an update within 5-10 business days.

Our People Management Philosophy

Towards building the best place to work we believe that our people should be free to bring their authentic selves to work while fully taking charge of their responsibilities. Our hybrid work environment offers all statutory addition our compensation and lifestyle benefits support our mission of guaranteeing a good quality of life for our people.

All applicants will be considered strictly on the merit of their application.