Service Delivery Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Service Delivery Manager to join our Global Technology this role you will play a pivotal role in guiding our organization through the adoption of AI technologies and drive a culture of process improvement. This leadership position requires a strategic thinker with a proven track record in managing complex technology teams and driving transformative change.
Have the skills and experience for the job Learn more about it below!
Position Responsibilities:
- Lead multiple technology teams with a focus on facilitating team operations to ensure all deliverables are executed in accordance with service levels agreed with the Business Unit
- Effectively formulate tactical and strategic plans to meet and exceed Service Level Agreements.
- Deliver regular reporting on initiatives program progress and key areas of risk
- Effectively manage daily operations of the team assigned by coordinating efforts with peers onsite and offsite.
- Establish strong ITIL-based process governance across the teams managed.
- Build mentor and lead high-performing teams fostering a culture of innovation and continuous improvement
- Provide coaching & guidance for technologists to increase engagement and drive productivity
- Execute on resource planning and support career development activities
- Responsible for Governance Reports and Continual Improvement.
- Act as a change agent promoting the adoption of AI and new technologies within the organization.
- Amenable to work UP Ayala Technohub (Quezon City)
- Amenable to work on a hybrid set-up (3x a week onsite)
- Amenable to work in mid shift schedule (at times flexibility required on business need)
Required Qualifications:
- Bachelors degree in Computer Science Information Technology Information Systems or any related course
- 7 or more years of technology related experience
- 3 years in IT people leadership & talent management
- Experience in any of the following technical skills:
- Systems/Applications Delivery
- Platform Services
- Software or Data Engineering
- Adaptability to learn unfamiliar technologies on the go
- Excellent escalation handling coaching planning organizing and performance management skills.
- Able to function as an organizational change agent and see beyond current situations towards enterprise-wide higher-level process and systems improvements
- Strong analytical & metrics management skills
- Strong communication skills - verbal written & presentation; ability to adapt content to various audiences; communicates effectively at all organization levels.
- Proven interpersonal skills: ability to build relationships engage and influence others work with a diverse internal and international customer base
Preferred Qualifications:
- Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences
- Able to translate complex technical problems into business terms
- Demonstrated project management & planning skills; balances strategic skills with tactical execution skills
- Work well independently as well as in team environment as situation dictates
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
