SAP Service management Level 3 (ABAPSD)

Job Description:

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances.Werecommitted to fostering an inclusive environment where everyone can thrive. #DXCSMARTFirst

Roles and Responsibilities:

• Investigates and documents system discrepancies and ensures that appropriate fix and adjustments are made to avoid business -scope issues are production incidents for SAP Physical Distribution Delivery Processing Shipment Processing
• Debugging of customized solution to get the root-cause. Code development for the bug fixes and remediation.
• Maintains tests and implement changes catered through fulfillment requests to meet end-user requirements
• Manages good working relationship with Business Experts and Key User Network.
• Provide technical/functional expertise and continuous learning and analyzing the end-to-end system/process flow and architecture.
• Creating and reviewing technical documentations procedures and instruction guides to provide assistance in the troubleshooting and investigation of new and recurring errors by other support members
• Creating the Change Records documentation of fixes with proper artifacts such as UAT approvals and implementation steps
• Handling escalation from the stakeholders and proposed/implement a solution on how this can be prevented in future.
  

Education and Experience Required:

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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