Operations Manager
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Manulife is a leading international financial services provider helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.
JOB DESCRIPTION
Day-to-day management of one or more customer support / operations teams. Work on and lead departmental and enterprise-level initiatives and projects.
People Leader Role: Yes
Individual Responsibilities:
50% Management
Ensure compliance with company procedures and industry regulations
Day to day management of customer support/operations teams
Develop business metrics to focus staff efforts and measure business results
Evaluate workflow process for improvement opportunities
Provide management support for escalated issues
Support change management
Represent team while interfacing with other business units and/or vendors
Oversight of vendor interaction
Ownership of business continuity process
Coach team through training skills development objective setting and performance measurement
Ensure timely completion/accuracy of all teams responsibilities
Understand metrics and formulate strategy through business needs and forecasting
Build and maintain positive relationships with all key business partners
Effectively communicate in all directions and levels in the organization with appropriate frequency and speed know the language of the businesses and express ideas and values with clarity
Understand gaps in business processes and formulate business cases for improvements
Proactively drive improvements and synergies across teams
Conduct regular team meetings
Work on strategic initiatives to drive expense reduction and streamlined processes
25% Leadership
Develop employees and foster a positive working environment
Promote and foster a customer-centric environment through coaching of staff
Mentoring associates and future leaders
Promote associate engagement
Other duties as assigned
Shared Responsibilities:
25% Project Participation
Lead department and enterprise-level projects and initiatives
Participate in projects as needed
Provide project resources as needed
Job Requirements:
Bachelors Degree preferably in a business-related field
1-3 years management experience
5-7 years industry experience
Demonstrated passion for providing client-centric solutions
Demonstrated leadership ability
Demonstrated ability to prioritize and manage time effectively in a multi-tasking environment
Demonstrated ability to work independently
Ability to manage and implement complex projects
At Manulife/JohnHancock we embrace our diversity. We strive to attractdevelopandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retentionadvancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origincolour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
