Reservations Manager

Muntinlupa - Philippines

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

FILINVEST COMPANY: CHROMA HOSPITALITY

Position Summary:

Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management maximized revenue opportunities and consistent service standards. Supervises reservations agents supervisors and assistant managers while coordinating closely with Front Office Sales Revenue and IT teams. Manages booking accuracy within the Property Management System (PMS) oversees rate plans and group bookings and handles VIP or escalated guest concerns. Enforces reservation policies conducts booking audits and prepares operational and pickup reports. Leads team training performance management and onboarding to maintain high productivity and guest satisfaction across all properties.

COMPETENCIES AND SKILLS REQUIRED:

Leadership & Team Management
Customer Service Orientation
Attention to Detail
Problem Solving & Decision Making
Revenue & Yield Management
Communication & Coordination
Reservation Systems Proficiency
Inventory Management
Time Management & Prioritization
Adaptability to Change
Professionalism & Integrity
Result-oriented Mindset
Multitasking Ability

FILINVEST COMPANY: CHROMA HOSPITALITYPosition Summary: Reservations Manager responsible for overseeing the daily operations of the reservations department across multiple hotel properties. Ensures accurate room inventory management maximized revenue opportunities and consistent service standards. Su...