Director of Client Education
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Director of Client Education leads HCHBs full client learning ecosystemincluding Online Learning Hub (OLH) HCHB University and the enterprise Knowledge Base. This role ensures customers adopt the HCHB platform with confidence by delivering highquality education scaling modern learning practices and aligning closely with Product and Operational teams. The Director combines proven instructional leadership with innovative AIenabled strategies to elevate learner experience and drive measurable organizational impact.
Key Responsibilities
Strategic Leadership and P&L Ownership
Own and manage the P&L for Client Education driving revenue cost efficiency and NOI across all programs.
Develop a forwardlooking strategy that leverages AI to accelerate scale personalization and operational efficiency.
Go-To-Market Strategy and Cross-Functional Leadership
Develop and execute the GTM strategy for education offerings in collaboration with Sales Marketing Implementation Client Success and Product.
Align training programs with product releases customer needs and market trends to ensure consistent value delivery.
Position Client Education as a strategic differentiator throughout the customer lifecycle.
Program and Content Leadership
Oversee development and delivery of selfpaced virtual inperson and conferencebased learning programs.
Implement AIenabled enhancements such as automated content audits adaptive coaching pathways and intelligent learning recommendations.
Ensure high learner satisfaction using NPS insights analytics and targeted content improvements.
Knowledge Base Ownership
Lead the Knowledge Base program to ensure accurate userfocused documentation aligned with product evolution.
Guide technical writers and content specialists implementing modern governance standards and AIsupported workflows.
Maintain scalable content systems that support rapid updates and consistent quality.
Team Leadership and Culture
Develop and mentor a highperforming team of trainers instructional designers technical writers and content creators.
Strengthen team capabilities by integrating AI fluency and modern learning methodologies.
Champion a collaborative accountable and continuously improving team culture.
Performance Insights and Continuous Improvement
Define and report KPIs related to revenue NPS content utilization engagement and operational efficiency.
Leverage analytics AI insights and business intelligence to inform strategy and guide improvements.
Qualifications
Masters Degree in Healthcare Education or related field is preferred
1012 years of experience in Professional Services or SaaS including 57 years leading training enablement or content teams.
Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results.
Expertise in curriculum development documentation and enterprise learning systems.
Experience applying AI to enhance learning content quality operational efficiency or user engagement.
Exceptional communication skills executive presence and ability to influence crossfunctional teams.
HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.
Required Experience:
Director
Key Skills
- Early Childhood Education
- Classroom Experience
- Education Administration
- Lesson Planning
- Special Education
- Adult Education
- Teaching
- Curriculum Development
- Administrative Experience
- Leadership Experience
- Program Development
- Supervising Experience
About Company
Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous ... View more
