Senior Technical Field Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Provides the full range of Field Engineering support for an assigned base of large and complex enterprise clients.
Takes complete ownership of onsite service activities ensuring seamless delivery and client satisfaction.
Performs advanced-level maintenance on products and systems including installation activities of low to medium complexity.
Uses advanced tools and technical expertise to resolve client problems and conduct scheduled installs.
Provides technical feedback on equipment systems and processes to improve overall service delivery.
Identifies and resolves systemic issues within the team contributing to continuous improvement.
Proactively supports team members by offering technical assistance and expertise.
Contributes to improved client service metrics reporting and documentation.
Monitors technical and process issues proactively informing management and recommending improvements.
You will be successful in this role if you have:
A strong background in Enterprise-level work with proven ability to manage complex client environments.
Experience installing repairing and providing technical maintenance for products and component hardware/software primarily on customer premises.
Ability to ensure systems operate as designed and are maintained and/or upgraded per requirements.
Strong collaboration skills working effectively with technical colleagues to deliver timely effective and seamless service.
Capability to schedule services complete required administration and engage with customers to ensure satisfaction and understanding of product functionality.
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Senior IC
Key Skills
- Presentation Skills
- Iis
- Data Collection
- Military Experience
- Windows
- Host/Hostess Experience
- Visio
- Construction Management
- Special Operations
- Maintenance
- Troubleshooting
- Wiki Systems
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
