Billing Customer Experience Analyst
Share
Job Location:
Salary:
Posted on:
Vacancies:
Job Summary
Join our Team as a Billing Customer Experience Analyst
Location: Gurgaon
Hours: UK Shift
About the role:
Join our dynamic team at Onecom Technology and play a pivotal role in ensuring exceptional customer satisfaction through accurate timely and reconcilable billing. As a Billing Customer Experience Analyst youll be responsible for managing customer billing transactions resolving queries and driving process improvements.
If youre dedicated to delivering exceptional service and enjoy working in a dynamic environment wed love to meet you.
What makes you a great fit:
Telecoms experience preferably on the aBILLity platform
Proven process improvement skills
Strong attention to detail and accuracy
Demonstrated understanding of call data records
Excellent IT skills including proficiency in Excel Word and CRM systems
Logical and structured approach to work
Self-motivated and proactive attitude
Commitment to professional and personal development
Exceptional data input analysis and reporting skills
Effective communication skills
Problem-solving abilities
Team player
Positive and can-do attitude.
Key responsibilities:
Process customer billing movements including moves adds changes deletes.
Improve billing system efficiency through process optimisation and data entry accuracy.
Maintain product catalogues and ensure synchronisation with our CRM Salesforce.
Embrace automation and scalable processes.
Resolve customer billing issues and track query resolution.
Promote customer self-service through help guides and proactive communication.
Understand and implement customer-specific billing requirements.
Conduct billing health reviews to enhance customer experience and identify sales opportunities.
Create and implement reporting templates for internal and external use.
Support Total Metering and Billing System (TMBS) compliance.
Contribute to team training and development.
Participate in performance reviews and objective setting.
Perks for our People:
Holidays: 18 days annual leave 6 public holidays
Other Leave: 7 days casual leave 7 days sick leave
Development: In-House Training Academy
Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- LTC Pharmacy
- Accounts Receivable
- Medical Coding
- Accounting
- 10 Key Calculator
- Detailing
- Medical Billing
- Microsoft Excel
- CPT Coding
- Epic
- Medicare
- Contracts
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
