IT HelpdeskSupport Officer

Johannesburg - South Africa

Monthly Salary: USD 1096 - 1705

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Join Quantum Insights a dynamic and innovative company at the forefront of technological advancement as an IT Helpdesk/Support this pivotal role youll be the first point of contact for our team providing essential support to ensure seamless IT operations. Your expertise will be crucial in troubleshooting and resolving technical issues maintaining hardware and software systems and ensuring that our cutting-edge technology remains operational and efficient. As a valued member of our team youll have the opportunity to work in a collaborative environment where your contributions directly impact our success and drive innovation forward. At Quantum Insights we foster a culture of continuous growth and learning empowering you to enhance your skills and advance your career in the IT field. If you are passionate about technology and enjoy helping others we invite you to embark on this exciting journey with us.

Tasks

Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
Respond to queries either in person via email or over the phone promptly and professionally.
Diagnose and troubleshoot technical issues including account setup and network configuration.
Install modify and repair computer hardware and software as required.
Maintain daily performance of computer systems and ensure all equipment is functioning properly.

Requirements

Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
Proven experience in a helpdesk or technical support role preferably within a corporate environment.
Strong knowledge of Windows and macOS operating systems as well as common office software applications.
Excellent communication and interpersonal skills with the ability to provide clear and effective support to users at all levels of technical proficiency.
Demonstrated problem-solving abilities and the capacity to work independently while managing multiple tasks efficiently.

Join Quantum Insights as an IT Helpdesk/Support Officer. Elevate your career by solving tech challenges in a dynamic team. Apply now to make an impactful difference!

Tasks

Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
Respond to queries either in person via email or over the phone promptly and professionally.
Diagnose and troubleshoot technical issues including account setup and network configuration.
Install modify and repair computer hardware and software as required.
Maintain daily performance of computer systems and ensure all equipment is functioning properly.

Requirements

Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
Proven experience in a helpdesk or technical support role preferably within a corporate environment.
Strong knowledge of Windows and macOS operating systems as well as common office software applications.
Excellent communication and interpersonal skills with the ability to provide clear and effective support to users at all levels of technical proficiency.
Demonstrated problem-solving abilities and the capacity to work independently while managing multiple tasks efficiently.

Join Quantum Insights as an IT Helpdesk/Support Officer. Elevate your career by solving tech challenges in a dynamic team. Apply now to make an impactful difference!