Chat Support Specialist
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
$ 30 - 34
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Southland Organics is seeking a dedicated Chat Support Specialist to join our Environmental Services this role you will be the first point of contact for customers seeking information about our sustainable solutions and organic waste management services. Your ability to provide clear timely and friendly support through live chat will play a vital part in enhancing customer satisfaction and promoting our mission of environmental stewardship.
This position offers an exciting opportunity to combine customer service skills with a passion for sustainability helping us build stronger relationships with our community and clients.
Key Objectives
- Deliver prompt and accurate assistance to customers via live chat platforms.
- Resolve inquiries related to Southland Organics products services and environmental initiatives.
- Maintain a positive and professional tone while representing the companys values.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Contribute to continuous improvement by providing feedback on common customer concerns and service trends.
Responsibilities
- Respond to customer questions concerns and requests through live chat in a timely and courteous manner.
- Provide detailed information about our organic waste recycling programs and environmental services.
- Document chat interactions accurately and update customer records as needed.
- Identify opportunities to upsell or cross-sell services that align with customer needs.
- Work closely with field and operations teams to ensure customer expectations are met.
- Assist in developing chat support scripts and FAQs to enhance service consistency.
- Stay informed about industry trends and company updates to provide knowledgeable support
Requirements
Qualifications
- High school diploma or equivalent; associate or bachelors degree preferred.
- Minimum 1-2 years of experience in customer support preferably in chat or digital communication channels.
- Strong written communication skills with an emphasis on clarity and professionalism.
- Basic understanding of environmental services or sustainability concepts is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with chat support software CRM systems and Microsoft Office Suite.
- Problem-solving mindset with a customer-first approach.
Benefits
Required Skills:
High school diploma or equivalent; associate or bachelors degree preferred. Minimum 1-2 years of experience in customer support preferably in chat or digital communication channels. Strong written communication skills with an emphasis on clarity and professionalism. Basic understanding of environmental services or sustainability concepts is a plus. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with chat support software CRM systems and Microsoft Office Suite. Problem-solving mindset with a customer-first approach.
Required Education:
High school diploma or equivalent; associate or bachelors degree 1-2 years of experience in customer support preferably in chat or digital communication written communication skills with an emphasis on clarity and understanding of environmental services or sustainability concepts is a to multitask and manage time effectively in a fast-paced with chat support software CRM systems and Microsoft Of
Company Industry
IT Services and IT Consulting
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
