Customer Success Director
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Location -New South Wales/ Queensland/ Victoria Australia
Function - Customer
Department - Customer Success
Working Pattern - Hybrid; Full-time
Benefits Benefits and Rewards
Salary - this will be discussed at the next stage of the process if you do have any questions please feel free to reach out
Responsibilities
Strategic Account Leadership
- Manage a small portfolio of key enterprise clients and act as their goto strategic advisor.
- Build strong relationships with senior leaders and guide them through quarterly and annual business reviews.
- Create success plans that align with each clients goals while staying on top of their industry priorities and regulatory needs.
- Spot opportunities for growth early and address risks before they escalate.
Renewals & Growth
- Lead renewal discussions with a proactive valuefocused approach.
- Highlight ROI and outcomes while identifying new ways clients can expand or deepen their use of our platform.
- Partner with Sales to shape commercial conversations and support upsell and crosssell opportunities.
Product Adoption & Value
- Help clients get the most from our platform by driving adoption of key features and capabilities.
- Provide best practices insights and tailored guidance based on their maturity and use cases.
- Monitor usage trends to identify opportunities for optimization and additional support.
- Show clear business impact using meaningful metrics and outcomes.
Advocacy & Thought Leadership
- Build strong executive champions who are excited to share their success stories.
- Support client involvement in advisory boards events and marketing activities.
- Relay client insights to our Product team to help influence future enhancements.
- Contribute to content that promotes industry and product best practices.
Skills and Experience
- Solid experience in customer success account management or consultingideally in B2B SaaS.
- Comfort working with large enterprise clients and multiple stakeholders.
- Familiarity with regulated industries like construction mining healthcare education or government.
- Experience using tools like Salesforce Gainsight and analytics platforms.
- A history of building strong executive relationships and helping customers grow with your solutions.
- Confident working with enterprise processes like procurement and contract discussions.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at. All matters will be treated with strict confidence.
#LI-HT1 #LI-hybrid #LI-Full-time
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
