Account Representative
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team!
Howard Hanna Insurance is looking for a Customer Service Representative to support our Insurance Department- this is a great opportunity to further your knowledge in Insurance while working for a collaborative team! Continued learning and growth opportunities for motivated candidates!
We offer health benefits 401k paid holidays PTO Vacation and opportunities for growth!
Customer Service Representative Job Responsibilities:
Reporting to the Operations Manager of Howard Hanna Insurance Services: service insurance policies and claims and advise policyholders on agency standard insurance coverage. Account Representatives are accountable for agency retention. Representatives must support all business needs as they may relate to the responsibilities of the business unit and support the Division Operations Manager in other duties and special projects assigned at the Managers discretion.
Customer Service Representative Job Duties:
Services clients by answering product and service questions; provide information about other products and services.
Maintains customer records by updating account information through Vertafore management system.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to
ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing
customer needs.
Contributes to team effort by accomplishing related results as needed.
Works with Insurance Sales team on new business matters and retention.
Customer Service Representative Skills and Qualifications:
Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi-tasking Reliability prior experience in professional office environment ability to work with a team within a large organization. P&C license preferred.
Hanna Holdings Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race color religion sex national origin age veterans status or disability. The Company abides by all local state and federal laws and regulations affecting the hiring of employees.
Required Experience:
Junior IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Real estate careers at Howard Hanna benefit from the 3rd largest network of realtors in the U.S. If you are looking for a real estate job and want to begin an exciting career as a Howard Hanna real estate agent, contact us through this page and get started in one of the most rewardin ... View more
